Kathleen Schurr
Machias,IN
Summary
Proficient customer service representative with superior work ethic and expertise in resolving problems for customer satisfaction. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Solid team player with an outgoing and positive demeanor. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Dedicated to exceeding service goals through effective communication skills and abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Pioneer Credit Recovery
Arcade, NY
10.2009 - Current
- Expert collections and customer service experience with 13+ years on the phone.
- Advanced corporate regulatory and compliance law knowledge and adherence.
- Top revenue generating performance on federal collections contracts.
- Extensively trained in corporate policy and procedures.
- State unemployment benefits customer service, claim processing, complaint handling and prevention.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assembler
Astronics LSI
East Aurora, NY
01.2007 - 06.2009
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed outlined specifications to implement assembly plans.
- Obtained appropriate tooling and fixtures for each assembly job.
- Disassembled, reassembled and corrected changeover.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Tested electrical controls and components on lines to identify conformance issues.
Education
High School Diploma -
07.2006
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Patient and Empathetic
- Solving Customer Concerns
- Calm and Professional Under Pressure
- Multitasking
- Adaptive to change
Timeline
Customer Service Representative - Pioneer Credit Recovery
10.2009 - Current
Assembler - Astronics LSI
01.2007 - 06.2009
Pioneer Central High School - High School Diploma,
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