Kathleen Semper
New York
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
18
18
years of professional experience
Work History
Receptionist
R&G Brenner Tax Consultant
New York
01.2007 - 04.2025
- Greeted clients and visitors with professionalism and warmth.
- Managed incoming calls and directed them to appropriate staff.
- Scheduled appointments and coordinated client meetings efficiently.
- Provided information about services offered to potential clients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
Restaurant Hostess
The Dean NYC
New York
08.2021 - 10.2022
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed reservations efficiently using restaurant booking systems.
- Assigned tables based on guest preferences and dining flow.
- Collaborated with management to optimize seating arrangements for events.
- Assisted in training new host staff on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Restaurant Hostess
Soho Park NYC
New York
05.2021 - 01.2022
- Escort guest to appreciate table.
- Handled guest inquiries and complaints professionally and promptly.
- Collaborated with management to optimize seating arrangements for events.
- Managed reservations, waitlists, and special requests for large parties.
Education
Julia Richmond High School
New York, NYSkills
- Client interaction
- Appointment scheduling
- Data entry
- Telephone etiquette
- Customer service
- Time management
- Problem solving
- Team collaboration
- Office management
- Multi-line telephone systems
- Scheduling
- Phone etiquette
Languages
English
Full Professional
Timeline
Restaurant Hostess
The Dean NYC
08.2021 - 10.2022
Restaurant Hostess
Soho Park NYC
05.2021 - 01.2022
Receptionist
R&G Brenner Tax Consultant
01.2007 - 04.2025
Julia Richmond High School