Kathleen Sharum
Mulberry,AR
Summary
Dynamic manager with a proven track record at Sharum Tile & Marble, Inc., excelling in budget control and customer service. Successfully reduced operational costs through strategic planning and enhanced team productivity. Adept at relationship building, fostering partnerships that drive business growth and improve service delivery. Committed to maintaining high standards of safety and compliance.
Overview
13
13
years of professional experience
Work History
Manager
Sharum Tile & Marble, Inc.
Mulberry, AR
01.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Pilot Car Driver
G & R Transit Escorts
Alma, AR
01.2013 - 04.2016
- Supported company marketing efforts by attending industry trade shows and networking events to promote pilot car services.
- Collaborated with clients to plan efficient routes, optimizing travel time while adhering to road restrictions.
- Minimized delays by promptly addressing any issues that arose during transport, such as construction or traffic congestion.
- Enhanced communication with truck drivers, ensuring accurate route guidance and timely arrival at destinations.
- Maintained detailed logs of all trips, including mileage, fuel consumption, and expenses, contributing to accurate reporting and budget management.
- Utilized GPS navigation systems proficiently for route planning purposes while also remaining vigilant for unexpected changes in the road conditions.
- Participated in ongoing training programs to stay up-to-date on industry best practices and technological advancements related to pilot car driving.
- Ensured compliance with state regulations and permit requirements for oversized loads, maintaining a record of zero violations.
- Contributed to a positive work environment by fostering teamwork among fellow pilot car drivers and support staff members.
- Coordinated closely with law enforcement personnel during escort assignments requiring additional security measures for high-profile or sensitive loads.
- Increased safety by implementing thorough pre-trip inspections and maintenance checks for pilot car vehicles.
- Safeguarded transported cargo from damage through careful driving and constant monitoring of load stability.
- Reduced risk of accidents by maintaining high levels of alertness and adhering to all traffic laws during long-distance transports.
- Managed unforeseen challenges such as inclement weather or mechanical issues effectively, minimizing disruptions to transport schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
High School Diploma -
Alma High School
Alma, ARSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Customer relationship management (CRM)
- Business administration
- Marketing
- Budget control
- Business development
- Business planning
- Financial management
- Expense tracking
- Contract management
- Clear communication
- Safety procedures
- Data analysis
- Risk management
- Partnership development
- Competitor research
- Regulatory compliance
- Trend analysis
- Revenue management
- Networking strategies
- Resource allocation
- Financial records oversight
- Teamwork and collaboration
- Computer skills
- Effective communication
- Adaptability and flexibility
- Positive attitude
- MS office
- Schedule management
- Problem-solving aptitude
Timeline
Manager
Sharum Tile & Marble, Inc.
01.2017 - Current
Pilot Car Driver
G & R Transit Escorts
01.2013 - 04.2016
High School Diploma -
Alma High School