Kathleen Shea
Raynham,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices.
Overview
23
23
years of professional experience
Work History
Technical Support Specialist
Marsh McLennan
Boston, MA
09.2001 - 08.2024
- Coordinated with Application developers for the deployment of updated code. Including Windows, Linux, Informatica, Smart Communications, Chat
- Scheduling of thousands of batch jobs using various scheduling products, Control M, Autosys, TWS
- Support end users in basic troubleshooting such as job failures, logon issues.
- Responded promptly to service tickets submitted by users experiencing scheduling issues,
- Provided training for users on new technologies or procedures related to their jobs.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Assisted in the development of technical documentation for internal use by IT staff members.
Education
Associate of Applied Science -
Blue Hills Technical Institute
Canton, MA06-1983
Skills
- MS Office
- Self-Directed
- Problem-Solving
- Interpersonal Communication
- Computer Skills
- Microsoft Word
- Task Prioritization
- Customer Relations
- Organizational Skills
- Control M, Autosys, and TWS job scheduling
- Application support
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Specialist
Marsh McLennan
09.2001 - 08.2024
Associate of Applied Science -
Blue Hills Technical Institute
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