Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kathleen Sohn

Gilbert,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Overview

24
24
years of professional experience

Work History

Customer Service Representative

Oasis Animal Hospital
06.2001 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.

Education

Veterinary Assistant -

Pima Medical Institute
Mesa, AZ

High School Diploma -

Westwood High School
Mesa, AZ
05-1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Payment processing
  • Client relations/Customer satisfaction

Timeline

Customer Service Representative

Oasis Animal Hospital
06.2001 - 02.2025

Veterinary Assistant -

Pima Medical Institute

High School Diploma -

Westwood High School

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Kathleen Sohn