Kathleen A. Spangler
Benson,AZ
Summary
Compassionate Case Manager with over 24 years experience in the Arizona Long Term Care System (ALTCS). Collaborative professional possessing excellent communication and problem-solving skills. Strong detail oriented documentation with an emphasis on time management and deadlines. Well-versed in managing emergent cases with poise and establishing trust and confidentiality.
Overview
18
18
years of professional experience
Work History
ALTCS Case Manager (Non-Clinical)
Banner Healthcare
07.2017 - Current
- Assessed members needs, developed service plans and monitored progress towards goals.
- Facilitated communication between members, families, caregivers and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for members and to ensure approved services were being delivered.
- Excelled in annual performance evaluations and exceeded with AHCCCS time frames for reports and initiation of services.
ALTCS Case Manager 1 (Non-Clinical)
Centene
03.2015 - 10.2017
- Developed individualized care plans with input from members and their families.
- Maintained accurate and timely case records and documentation according to AHCCCS guidelines.
- Provided referrals and authorizations to contracted health care providers within the community, ensuring no gaps in provider services.
Business Office Manager
Hacienda Rehabilitation and Care Center
06.2006 - 02.2015
- Trained, supervised and evaluated staff performance for front office, payroll, accounts payable and central supply.
- Responsible for all accounts receivable accounts to include billing to Medicare, Medicaid and Private Insurance companies. Responsible for cash collections and daily bank deposits.
- Attended daily department head meetings and participated in continuing educational programs to optimize job performance.
Education
Associate of Science - Business Administration
Northern Arizona University
Flagstaff, AZAssociate of Science - Business Administration - Accounting
University of Arizona
Tucson, AZSkills
- Excel at communication and conflict resolution
- Detailed oriented with excellent time management skills
- Case Management and Service Plan development
- Trusting relationships with members and providers
- Compliance and Quality Control
- Documentation and Confidentiality
Accomplishments
- Mental Health First Aid Certified 06/27/23-06/27/25
- SEAGO Area Agency on Aging Committee Member 03/2016 - Present
Timeline
ALTCS Case Manager (Non-Clinical)
Banner Healthcare
07.2017 - Current
ALTCS Case Manager 1 (Non-Clinical)
Centene
03.2015 - 10.2017
Business Office Manager
Hacienda Rehabilitation and Care Center
06.2006 - 02.2015
Associate of Science - Business Administration
Northern Arizona University
Associate of Science - Business Administration - Accounting
University of Arizona