Summary
Overview
Work History
Education
Skills
Insights
Timeline
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Kathleen Thompson

Grand Prairie,Texas

Summary

Dynamic security professional with extensive experience at General Motors, excelling in video surveillance management and incident reporting. Proven ability to enhance safety protocols and foster team collaboration. Adept at cross-departmental coordination, ensuring efficient operations and swift resolution of security concerns. Committed to maintaining a secure environment through proactive measures.

Overview

42
42
years of professional experience

Work History

Global Security Operations Center Operator II

General Motors Financial Company Inc.
Arlington, TX
04.2017 - Current
  • Observed and troubleshot cameras to detect malfunctions, and notified appropriate personnel of needed repairs.
  • Using the Lenel system, I monitored and investigated alarms from several sites as needed for quality assurance.
  • Learned and followed safety and emergency procedures to enrich the area around our workstations and in our SOC.
  • Used daily system logs to document security information during my shift, and discussed issues with management.
  • By using Avigilon cameras, we monitor issues and incidents, and provide quality documentation.

Access Entry Officer

Sprint
Irving, TX
08.2015 - 04.2017
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Cultivated cohesive collaboration with colleagues and supervisors.
  • Coordinated cross-departmental projects, such as training classes, to achieve company objectives.
  • Determined client requirements effectively in high-pressure environments.
  • Facilitated training sessions for new employees on company policies and procedures.

Physical Security Officer

General Motors Company
Arlington , TX
08.2012 - 03.2015
  • Prepared incident reports detailing facts related to any breach of security protocol.
  • Performed security checks and monitored access control points.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Maintained surveillance of premises and investigated suspicious activities.
  • Updated logs regarding security breaches, patrol routes, access control records.
  • Intervened in physical altercations when necessary, using appropriate force when required.
  • Contributed to disaster readiness by participating in safety drills.

Physical Security Front Desk

Hurricane Harbor Over Six Flags/ Six Flags
Arlington, TX
06.2005 - 08.2012
  • Managed entry access, guaranteeing secure and controlled facility ingress.
  • Executed thorough inspections and security sweeps during assigned shifts.
  • Prepared and disseminated timekeeping documents.
  • Recorded all recovered items in a detailed log.

Secretary to the President

Shapes Aluminum Products, Inc.
Irving , TX
03.1983 - 02.2005
  • Assessed memos to determine workplace priorities.
  • Coordinated the presidents' schedule and organized meeting details.
  • Enhanced executive efficiency by prioritizing calls of high importance.
  • Prepared documents by collecting and interpreting data.
  • Developed, polished, checked and circulated various forms of correspondence.
  • Managed vendor invoices and monitored organizational payments.

Education

High School Diploma -

Skyline Career High School
Dallas, TX
05-1973

Skills

  • Video Surveillance Management
  • Alarm investigation
  • Incident reporting
  • Access control
  • Emergency procedures
  • Safety protocols
  • Team collaboration
  • Time management
  • Cross-departmental coordination
  • Written communication

Insights

  • Always available for schedule coverage.
  • I am a long term worker with responsibilities I enjoy.
  • I have always helped new employees by sharing my knowledge of the eight years I have been in the GSOC.

Timeline

Global Security Operations Center Operator II

General Motors Financial Company Inc.
04.2017 - Current

Access Entry Officer

Sprint
08.2015 - 04.2017

Physical Security Officer

General Motors Company
08.2012 - 03.2015

Physical Security Front Desk

Hurricane Harbor Over Six Flags/ Six Flags
06.2005 - 08.2012

Secretary to the President

Shapes Aluminum Products, Inc.
03.1983 - 02.2005

High School Diploma -

Skyline Career High School

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