Hi, I’m
Kathleen Tucker
BurbanK,CA
Summary
Innovative Director seeking to offer 16 years of experience ranging from Product Management to Onboarding Operations to pursue new challenges with YNAB. Well-versed in managing roadmaps, solving problems and employee engagement. Passionate about working cross functionally to foster a culture of continuous improvement, innovation, and collaboration. Focused and driven with expertise in creating and improving processes, improving operations, and utilizing analytics to measure results.
Overview
17
years of professional experience
Work History
Entertainment PartnersBurbank
Director, Product Setups
06.2020 - Current
Job overview
- Established and then built out the Product Setup Center of Excellence.
- Drafted mission and vision statements to outline objectives and motivate employees.
- Worked cross functionally to establish Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).
- Rolled out processes, incentives and reporting to ensure SLAs, OLAs and quality standards are met or exceeded.
- Established and nurtured a culture of continuous improvement, innovation and cross functional collaboration
- Focused on streamlining and optimizing processes leveraging offshore and the latest technologies (RPA, AI)
Entertainment PartnersBurbank, CA
Senior Product Manager
01.2016 - 06.2020
Job overview
- Liaised with internal and external customers, scrum team, and executive management deliver solutions while balancing the needs of the organization with the need to keep they system in compliance with the latest tax and employment regulations
- Strategized approaches to meet objectives and capitalize on emerging opportunities
- Developed streamlined task system to provide more effective workflows for both peers and management staff
- Performed cost-benefit analysis on potential system upgrades to support purchase decisions
- Performed in-depth analysis to help solve diverse problems with program implementation and operations
- Defined application problems by consulting with clients to evaluate procedures and processes
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
Entertainment PartnersBurbank, CA
Project Manager
07.2011 - 01.2016
Job overview
- Conducted technical and customer meetings to increase communication and strengthen internal and external relationships
- Conducted stakeholder interviews and scrum team design meetings to increase communication and strengthen internal and external relationships
- Crafted diagrams and flowcharts outlining logical operational steps
- Revamped existing system to improve for 20% greater effectiveness
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation
- Outlined work plans, assessed resources and determined timelines for projects
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks
- Inspired team members by fostering a positive environment and boosting employee confidence
Entertainment PartnersBurbank, CA
Project Coordinator
03.2007 - 07.2011
Job overview
- Managed work streams for both routine and special projects simultaneously
- Set project goals and schedule with owners and team members
- Implemented procedural updates to correct deficiencies and improve operations
- Produced status reports for customers and senior management
- Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings
Education
UCLA ExtensionLos Angeles, CA
Some College (No Degree) from Project Management Certificate
05.2010
University of PhoenixTempe, AZ
Bachelor of Science from Business Management
01.2004
UCLA ExtensionLos Angeles, CA
Associate of Arts from General Studies
05.2000
Skills
- Strong collaborative and leadership skills
- Effective communicator
- Roadmap and Backlog management
- Customer requirements analysis
- Presentation skills
- Relationship Building
- Employee Motivation and Engagement
- Process Improvements
- Problem Anticipation and Resolution
- Effective navigation of compliance and regulations
Timeline
Director, Product Setups
Entertainment Partners
06.2020 - Current
Senior Product Manager
Entertainment Partners
01.2016 - 06.2020
Project Manager
Entertainment Partners
07.2011 - 01.2016
Project Coordinator
Entertainment Partners
03.2007 - 07.2011
UCLA Extension
Some College (No Degree) from Project Management Certificate
University of Phoenix
Bachelor of Science from Business Management
UCLA Extension
Associate of Arts from General Studies
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