Kathleen Vakoc
Yucaipa,CA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding thehighest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
16
16
years of professional experience
Work History
Bartender/Server
The Royal Falcon Pub
Redlands, CA
06.2021 - Current
- Ensure customers have an enjoyable dining experience by providing quality customer service
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, and manage bills.
- Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Work in the front of the business serving customers, taking orders, presenting food and drinks, and removing dinnerware from the table in a timely manner
- Maintain flexibility in assuming other roles within the restaurant such as host, run food and beverages and bus, as needed
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Substitute Teacher
Redlands Unified School District
08.2014 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Hostess
The Breakfast Shack
Redlands, CA
02.2021 - 06.2021
- I welcome guests in a warm and friendly manner as they enter the restaurant, and ascertains their dining needs
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintain a list of waiting diners, monitor restaurant activity to determine seating and dining flow and accurate waiting times
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- I take drink orders upon seating guests, refilling as needed
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Photographer/Sales Associate, Manager
Kiddie Kandids
Ontario, CA
11.2011 - 07.2012
- Ran the day to day operations - customer calls, families appointment booking, follow up calls on customer
- .
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Photographed high-quality images for various print and digital projects.
- Edited photographs using computer software complaints, employee scheduling
- Strived to meet and exceed sales goals
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Handled all customer concerns and complaints 8th grade English/Reading Teacher
English Teacher
San Bernardino Unified School District
San Bernardino, CA
07.2007 - 01.2009
- Prepared and implemented lesson plans covering required course topics.
- I maintained effective and efficient record keeping
- Led interesting and diverse group activities to engage students in course material.
- Identified, selected and modified instructional procedures
- Administered assessments and standardized tests to evaluate student progress.
- Resources to meet the needs of all students
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Cultivated relationships with parents for complete support network.
- Explored and implemented innovative use of technology in language education.
- Completed in-service and additional training to maintain professional growth.
Redlands Unified School District
10.2005 - 06.2008
- Maintained order in the classroom
- Create and modify lessons
- Took accurate attendance records
- Teach lessons and help students with assignments
- Adhered to the outlined lesson plans left by the teacher
Substitute Teacher
Victor Valley High School District
Victorville, CA
01.2002 - 02.2002
- Short term Substitute - same as above
- Long -term Substitute - Created lesson plans that adhered to the outlined curriculum
- Prepared and administered tests, listened to and graded oral presentations, and graded and recorded all assignments
- Prepared progress reports and report cards, met with parents, accompanied students on field trips participated in school meetings and conferences
Substitute Teacher
Hesperia Unified School District
08.2000 - 02.2002
- Same duties as listed above.
Education
Bachelor's degree - Liberal Studies, English
California Baptist University
Master of Science - Marriage & Family Therapy/LPCC
Loma Linda University
Loma Linda, CA06.2024
Skills
- Mixology Techniques
- Bar Operations and Logistics
- Transactions and Cash Handling
- Menu Memorization
- Customer Service and Rapport
- Conflict and Complaint Resolution
Additional Information
- Authorized to work in the US for any employer
Timeline
Bartender/Server
The Royal Falcon Pub
06.2021 - Current
Hostess
The Breakfast Shack
02.2021 - 06.2021
Substitute Teacher
Redlands Unified School District
08.2014 - Current
Photographer/Sales Associate, Manager
Kiddie Kandids
11.2011 - 07.2012
English Teacher
San Bernardino Unified School District
07.2007 - 01.2009
Redlands Unified School District
10.2005 - 06.2008
Substitute Teacher
Victor Valley High School District
01.2002 - 02.2002
Substitute Teacher
Hesperia Unified School District
08.2000 - 02.2002
Bachelor's degree - Liberal Studies, English
California Baptist University
Master of Science - Marriage & Family Therapy/LPCC
Loma Linda University
Similar Profiles
Nisar MehmoodNisar Mehmood
General Manager at Royal Falcon HotelGeneral Manager at Royal Falcon Hotel
Richard Mensah YawRichard Mensah Yaw
Helper at Royal Falcon CompanyHelper at Royal Falcon Company
EHTESHAM KHANEHTESHAM KHAN
AIRPORT COORDINATOR at ROYAL FALCON LIMOUSINE / SOUGAT TOURISMAIRPORT COORDINATOR at ROYAL FALCON LIMOUSINE / SOUGAT TOURISM