Kathleen Vakoc
Yucaipa,CA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding thehighest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
16
16
years of professional experience
Work History
Bartender/Server
The Royal Falcon Pub
Redlands , CA
06.2021 - Current
- Ensure customers have an enjoyable dining experience by providing quality customer service
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, and manage bills.
- Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Work in the front of the business serving customers, taking orders, presenting food and drinks, and removing dinnerware from the table in a timely manner
- Maintain flexibility in assuming other roles within the restaurant such as host, run food and beverages and bus, as needed
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Substitute Teacher
Redlands Unified School District
08.2014 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Hostess
The Breakfast Shack
Redlands , CA
02.2021 - 06.2021
- I welcome guests in a warm and friendly manner as they enter the restaurant, and ascertains their dining needs
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintain a list of waiting diners, monitor restaurant activity to determine seating and dining flow and accurate waiting times
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- I take drink orders upon seating guests, refilling as needed
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Photographer/Sales Associate, Manager
Kiddie Kandids
Ontario , CA
11.2011 - 07.2012
- Ran the day to day operations - customer calls, families appointment booking, follow up calls on customer
- .
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Photographed high-quality images for various print and digital projects.
- Edited photographs using computer software complaints, employee scheduling
- Strived to meet and exceed sales goals
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Handled all customer concerns and complaints 8th grade English/Reading Teacher
English Teacher
San Bernardino Unified School District
San Bernardino , CA
07.2007 - 01.2009
- Prepared and implemented lesson plans covering required course topics.
- I maintained effective and efficient record keeping
- Led interesting and diverse group activities to engage students in course material.
- Identified, selected and modified instructional procedures
- Administered assessments and standardized tests to evaluate student progress.
- Resources to meet the needs of all students
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Cultivated relationships with parents for complete support network.
- Explored and implemented innovative use of technology in language education.
- Completed in-service and additional training to maintain professional growth.
Redlands Unified School District
10.2005 - 06.2008
- Maintained order in the classroom
- Create and modify lessons
- Took accurate attendance records
- Teach lessons and help students with assignments
- Adhered to the outlined lesson plans left by the teacher
Substitute Teacher
Victor Valley High School District
Victorville , CA
01.2002 - 02.2002
- Short term Substitute - same as above
- Long -term Substitute - Created lesson plans that adhered to the outlined curriculum
- Prepared and administered tests, listened to and graded oral presentations, and graded and recorded all assignments
- Prepared progress reports and report cards, met with parents, accompanied students on field trips participated in school meetings and conferences
Substitute Teacher
Hesperia Unified School District
08.2000 - 02.2002
- Same duties as listed above.
Education
Bachelor's degree - Liberal Studies, English
California Baptist University
Master of Science - Marriage & Family Therapy/LPCC
Loma Linda University
Loma Linda, CA06.2024
Skills
- Mixology Techniques
- Bar Operations and Logistics
- Transactions and Cash Handling
- Menu Memorization
- Customer Service and Rapport
- Conflict and Complaint Resolution
Additional Information
- Authorized to work in the US for any employer
Timeline
Bartender/Server
The Royal Falcon Pub
06.2021 - Current
Hostess
The Breakfast Shack
02.2021 - 06.2021
Substitute Teacher
Redlands Unified School District
08.2014 - Current
Photographer/Sales Associate, Manager
Kiddie Kandids
11.2011 - 07.2012
English Teacher
San Bernardino Unified School District
07.2007 - 01.2009
Redlands Unified School District
10.2005 - 06.2008
Substitute Teacher
Victor Valley High School District
01.2002 - 02.2002
Substitute Teacher
Hesperia Unified School District
08.2000 - 02.2002
Bachelor's degree - Liberal Studies, English
California Baptist University
Master of Science - Marriage & Family Therapy/LPCC
Loma Linda University
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