Kathleen Waite
Port Jefferson,US
Summary
Achieved exceptional outcomes in catering and customer service at A&S Fine Italian Foods, excelling in menu development and client relations. Demonstrated expertise in event planning and bilingual communication, significantly enhancing customer satisfaction and sales. Proven ability to streamline operations and collaborate effectively, driving notable improvements in efficiency and client retention. Fluent in Italian, Handle all import orders.
Overview
7
7
years of professional experience
Work History
Catering and Customer Service
A&S Fine Italian Foods
09.2021 - Current
- Developed customized proposals that clearly outlined services offered along with accurate pricing information based on clients'' specific needs.
- Successfully managed multiple events simultaneously with strict attention to detail and consistent follow-through on all commitments made to clients.
- Managed high-profile events, ensuring seamless execution and exceeding client expectations.
- Increased client satisfaction by providing exceptional customer service and effectively resolving issues.
- Developed strong relationships with clients, vendors, and team members to ensure successful event outcomes.
- Streamlined catering operations with improved processes for ordering supplies, scheduling staff, and managing inventory.
- Boosted sales revenue through the development of strategic marketing plans and targeted advertising campaigns.
- Implemented effective cost control measures, resulting in reduced expenses without compromising service quality.
- Collaborated with culinary team to develop innovative menus tailored to diverse client preferences and dietary needs.
Bilingual Customer Service Specialist
Forest Pork Store
08.2017 - 09.2021
- Resolved escalated issues through effective problem-solving skills, resulting in satisfied customers and reduced complaints.
- Achieved high customer satisfaction ratings with efficient bilingual ( German) support during peak call times.
- Developed rapport with clients by providing personalized service in their preferred language.
- Supported marketing efforts by reviewing translated promotional materials for accuracy and cultural appropriateness before distribution.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries in both English and German.
- Provided exceptional support to sales representatives by assisting with translation during client meetings, contributing to increased sales conversions.
- Conducted staff training sessions in Spanish to enhance employees'' understanding of company policies and procedures.
- Contributed to a positive work environment by sharing cultural insights and fostering greater understanding among diverse colleagues.
Education
Associate of Arts - Culinary Science
Institute of Culinary Education
New York, NYSkills
- Food Safety Compliance
- Menu development
- Marketing initiatives
- Food safety understanding
- Sales strategy
- Sales initiatives
- Client Retention Strategies
- Catering Oversight
- Event planning proficiency
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Multitasking Abilities
Languages
Italian
Full Professional
German
Native or Bilingual
Timeline
Catering and Customer Service
A&S Fine Italian Foods
09.2021 - Current
Bilingual Customer Service Specialist
Forest Pork Store
08.2017 - 09.2021
Associate of Arts - Culinary Science
Institute of Culinary Education
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