KATHLEEN WARD
Eden
Summary
Dynamic customer service professional with a proven track record at Virginia Finance LLC, excelling in loan processing and customer relationship management. Recognized for creative problem-solving and adaptability, I foster strong client relationships while efficiently resolving inquiries, ensuring satisfaction, and enhancing operational efficiency.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Virginia Finance LLC
Danville
04.2025 - Current
- Resolved customer inquiries via phone and email with efficiency.
- Assisted customers in addressing account issues and transaction disputes promptly.
- Processed loan applications while ensuring accurate verification of documentation.
- Collaborated with team members to efficiently resolve complex customer concerns.
- Educated customers on financial products and services offered by Virginia Finance LLC.
- Maintained composure in stressful situations, effectively diffusing tension.
- Fostered strong relationships with customers through personalized assistance.
Front Office Receptionist
HEAT & AIR CONTROLLERS
Eden
01.2025 - 04.2025
- Delivered exceptional customer service to clients and staff.
- Assisted walk-in clients with inquiries and concerns in a positive manner.
- Handled office duties, including answering phones and following up on emails.
- Took initiative to enhance knowledge of HVAC parts and technician services.
- Demonstrated proficiency in Word, Excel, PowerPoint, and Publisher.
Designer I, Designer II
MOHAWK HOME
Sugar Valley
01.2005 - 01.2024
- Designed woven rugs for production in a manufacturing facility.
- Collaborated with various manufacturing departments to enhance efficiency.
- Implemented process improvements that streamlined product sampling and reduced costs.
- Participated in planning, scheduling, and safety meetings to ensure compliance with protocols.
- Authored a manual for cross-training designers in loom operation specific to Eden, NC.
- Created informational banners for multiple manufacturing departments.
Senior Designer and Team Lead
BRINTONS U.S. AXMINSTER
Greenville
01.1998 - 01.2005
- Designed Axminster woven rugs and broadloom carpet using CAD systems for manufacturing platforms.
- Maintained client correspondence and interdepartmental communication for project development.
- Developed a comprehensive training program to facilitate achievement and advancement.
Senior Designer
DURKAN PATTERNED CARPET
Dalton
01.1995 - 01.1998
- Designed printed carpet solutions for hospitality sectors in a fast-paced environment.
- Maintained client-specific requirements by updating information in Design Database.
- Collaborated with research and development teams to innovate techniques on advanced 12' wide printer head.
Education
BFA - Decorative Design, emphasis on hand loom weaving and surface design
MEMPHIS COLLEGE OF ART
Memphis, TennesseeSkills
- Customer service
- Loan processing
- Positive attitude
- Time management
- Creative problem solving
- Customer relationship management
- Adaptability and flexibility
- Attention to detail
Timeline
Customer Service Representative
Virginia Finance LLC
04.2025 - Current
Front Office Receptionist
HEAT & AIR CONTROLLERS
01.2025 - 04.2025
Designer I, Designer II
MOHAWK HOME
01.2005 - 01.2024
Senior Designer and Team Lead
BRINTONS U.S. AXMINSTER
01.1998 - 01.2005
Senior Designer
DURKAN PATTERNED CARPET
01.1995 - 01.1998
BFA - Decorative Design, emphasis on hand loom weaving and surface design
MEMPHIS COLLEGE OF ART