KATHLEEN WEBSTER
Arlington,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
35
35
years of professional experience
Work History
Sales Representative
Greco and Sons
05.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Boosted customer retention by building trust with key clients.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
Bakery/Deli Retail Representative
Empire Marketing Strategies
01.2021 - 05.2022
- Enhanced skills and efficiency of deli personnel through targeted instruction.
- Validated displayed merchandise.
- Conducted regular assessments of product availability.
- Adhered to schematics and performed resets.
General Merchandise Manager
Albertsons/Safeway
10.1989 - 01.2021
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Devised strategic plans for visual merchandising updates in alignment with company branding guidelines and current market trends.
- Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Education
General Studies
Snohomish High School
Snohomish, WA06.1987
Skills
- Customer relations
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales development
- Customer needs assessment
- Cold calling
- Time management
- Customer retention
- Upselling and cross selling
- Prospecting clients
Timeline
Sales Representative
Greco and Sons
05.2022 - Current
Bakery/Deli Retail Representative
Empire Marketing Strategies
01.2021 - 05.2022
General Merchandise Manager
Albertsons/Safeway
10.1989 - 01.2021
General Studies
Snohomish High School
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