Kathleen Weller
Springfield,IL
Summary
Dynamic Medical Case Manager and Paraprofessional with a proven track record at SIU School of Medicine and Farmingdale Elementary School. Excelled in care coordination, problem-solving, and fostering strong relationships, enhancing patient care and student support. Skilled in case documentation and time management, significantly increased referral rates by providing exceptional service.
Professional healthcare manager with proven experience in case management and patient care coordination. Strong focus on team collaboration, ensuring all stakeholders work together seamlessly to achieve optimal patient outcomes. Skilled in developing care plans, patient advocacy, and navigating healthcare systems. Reliable, adaptable, and consistently delivers results in dynamic environments.
Experienced with coordinating patient care and managing medical cases effectively. Utilizes comprehensive knowledge of medical protocols to ensure optimal patient outcomes. Track record of leveraging strong communication and problem-solving skills to facilitate cohesive teamwork and efficient case resolution.
Overview
6
6
years of professional experience
Work History
Medical Case Manager
SIU School Of Medicine
02.2023 - Current
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Manage a caseload of 60+ clients ranging from ages of
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Advocated for patients'' needs within the healthcare system, securing necessary resources and accommodations for optimal recovery experiences.
- Educated patients on self-care techniques, promoting independence in managing their medical conditions.
- Conducted regular follow-ups with patients post-discharge, reducing instances of relapse or further complications.
- Identified at-risk patients and provided targeted interventions to reduce potential complications and hospitalizations.
- Provided emotional support to families during difficult times, facilitating a more positive healing environment for patients.
- Worked with medical teams, patients and families to implement effective treatment plans.
Paraprofessional
Farmingdale Elementary School
11.2021 - 12.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Utilized technology in classroom to enhance learning experiences.
Sales Floor Leader
Buckle
04.2019 - 01.2023
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Executed store recovery procedures during peak hours to maintain an organized shopping environment for customers at all times.
- Worked closely with the Store Manager to develop strategic plans for achieving short-term goals as well as long-term growth objectives within the department or region.
- Provided exceptional customer service by addressing concerns promptly, resulting in improved customer loyalty scores.
- Developed strong relationships with key clients, ensuring repeat business and personalized service experiences.
Education
Master of Arts - Individualized Psychology
University of Illinois At Springfield
Springfield, IL12-2025
Bachelor of Arts - Individualized Psychology
University of Illinois At Springfield
Springfield, IL12-2023
Associate of Arts - Psychology
Lincoln Land Community College
Springfield, IL05-2020
Skills
- Case documentation
- Care coordination
- Confidentiality
- Family support
- Assessing needs
- Networking with staff
- Goal setting
- Managing records
- Visiting patient homes
- Gathering referrals
- Educating families
- Problem-solving
- Time management
Timeline
Medical Case Manager
SIU School Of Medicine
02.2023 - Current
Paraprofessional
Farmingdale Elementary School
11.2021 - 12.2023
Sales Floor Leader
Buckle
04.2019 - 01.2023
Master of Arts - Individualized Psychology
University of Illinois At Springfield
Bachelor of Arts - Individualized Psychology
University of Illinois At Springfield
Associate of Arts - Psychology
Lincoln Land Community College
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