Kathleen Whitlow
Riverview,MI
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
3
3
years of professional experience
Work History
Team Lead
Yanfeng Automotive Interiors
Romulus, Michigan
02.2023 - 09.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Assisted on the production line
- Stock all necessary components
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
Restaurant Hostess
BJ's Restaurant & Brewhouse
Taylor, MI
01.2022 - 02.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
Certified Nursing Assistant - Nursing Assistance
Purpose Healthcare Institute
Allen Park, MI10-2024
First Aid / CPR - First Aid
American Heart Association
Taylor09-2024
GED -
Henry Ford Community College
Dearborn, MISkills
- Schedule Management
- Trend tracking
- Work assignment delegation
- Production Monitoring
- Attention to detail
Timeline
Team Lead
Yanfeng Automotive Interiors
02.2023 - 09.2024
Restaurant Hostess
BJ's Restaurant & Brewhouse
01.2022 - 02.2023
Certified Nursing Assistant - Nursing Assistance
Purpose Healthcare Institute
First Aid / CPR - First Aid
American Heart Association
GED -
Henry Ford Community College