Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Wilde

Lula,GA

Summary

Dynamic customer service professional with a proven track record at State Farm, adept at resolving complex claims and ensuring compliance. Skilled in active listening and critical thinking, I enhance customer satisfaction while maintaining meticulous documentation. Recognized for streamlining processes, I drive efficiency and foster brand loyalty through effective communication and problem-solving.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Cabrillo Coastal General Insurance Agency
Newberry, FL
04.2022 - 01.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed policy changes and claims with attention to detail and accuracy.
  • Maintained up-to-date knowledge of insurance products and services to assist clients effectively.
  • Collaborated with team members to streamline customer service processes, enhancing efficiency.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative

State Farm
Atlanta, GA
11.2018 - 04.2020
  • Processed claims efficiently, ensuring compliance with company policies and regulatory standards.
  • Evaluated claims documentation for accuracy, identifying discrepancies and resolving issues promptly.
  • Collaborated with cross-functional teams to streamline claim handling procedures, enhancing workflow efficiency.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.

Retail Customer Service Associate

Belnick
Canton , GA
01.2017 - 10.2018
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Assisted customers with product selection, increasing sales and promoting brand loyalty.

Education

High School Diploma -

University Lake School
Hartland, WI
06.1985

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Cabrillo Coastal General Insurance Agency
04.2022 - 01.2025

Customer Service Representative

State Farm
11.2018 - 04.2020

Retail Customer Service Associate

Belnick
01.2017 - 10.2018

High School Diploma -

University Lake School
Kathleen Wilde