Kathleen Wilson
Saratoga Springs,UT
Summary
Proven leader in operations and client services at Willis Towers Watson, enhancing team productivity and client satisfaction through expert operations management and exceptional customer service. Achieved significant improvements in business performance and reduced administrative burdens, demonstrating strong project planning and team leadership skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Willis Towers Watson
South Jordan, UT
01.2017 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Benefit Advisor
Willis Towers Watson
South Jordan, UT
07.2014 - 01.2017
- Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
- Implemented innovative strategies to streamline claims processing, reducing administrative burdens for clients.
- Consistently met or exceeded assigned sales quotas by effectively marketing our company''s range of services.
- Facilitated open enrollment sessions to educate employees on available benefit options, leading to informed decisionmaking.
- Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
Education
Bachelor Of Arts For Teaching - Education
University of Phoenix
Tempe, AZ04.2015
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Employee Development
- Production
- Project Planning
- Team Leadership
- Customer Service
- Microsoft Office
Certification
Utah State Insurance License
Timeline
Operations Supervisor
Willis Towers Watson
01.2017 - Current
Benefit Advisor
Willis Towers Watson
07.2014 - 01.2017
Bachelor Of Arts For Teaching - Education
University of Phoenix