Kathleen Winston
Wesley Chapel,FL
Summary
Dynamic and dedicated professional committed to delivering exceptional results for employers and clients. Recently engaged in the cabinet industry, collaborating with builders and homeowners to create high-quality cabinetry solutions. Further experience in the retail sector, complemented by extensive expertise in project management, interior design, and administrative leadership. Proficient in leveraging technology to streamline processes and adapt quickly to new software applications, ensuring efficient project execution from conception to completion.
Overview
16
16
years of professional experience
Work History
Sales Representative
American Woodmark - Timberlake Division
Tampa, FL
09.2023 - 10.2025
- Developed and maintained partnerships with key builders in assigned territory to enhance sales performance and achieve budgetary goals.
- Collaborated with cross-functional teams to streamline order processing and fulfillment.
- Analyzed market trends to identify opportunities for new product offerings.
- Implemented customer feedback mechanisms to enhance service delivery and satisfaction.
- Utilized CRM software to track sales performance and manage customer accounts effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Field Supervisor
American Woodmark - Timberlake Division
06.2019 - 09.2023
- Oversaw all field installation services for builder center, managing administrative functions related to field service and maintenance. Coordinated efforts of operations teams, including field service personnel and contract service providers like cabinet installers and custom accessory vendors.
- Implemented process improvements, enhancing operational efficiency and reducing waste.
- Facilitated communication between departments, streamlining collaboration for project success.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Investigated issues and developed effective solutions.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
Designer
Designs by Kathy
Wesley Chapel, FL
10.2015 - 09.2020
- Directed design projects focused on enhancing residential spaces through strategic kitchen and bathroom layout planning. Led consultations to provide tailored color guidance and furniture arrangements. Cultivated client relationships to ensure satisfaction with design outcomes.
- Led design projects from concept to completion, ensuring alignment with client vision and brand standards.
- Conducted client consultations to gather requirements, translating insights into innovative design solutions.
- Researched industry trends and emerging technologies to inform design decisions and maintain competitive advantage.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
Project Specialist Interiors
Lowe's
Tampa, FL
09.2016 - 02.2019
- Achieved increased sales for interior projects through effective lead generation and team training on cold calling techniques. Delivered comprehensive kitchen and bath remodel designs using 20/20 software for optimal cabinet and tile layouts, streamlining permit processes. Developed a team of product specialists to provide expert support for successful project execution. Facilitated collaboration among vendors, general contractors, customers, and installation teams to enhance project timelines. Optimized ordering, staging, and delivery processes, ensuring all parties remained informed throughout. Executed critical installation activities, including preconstruction walk-throughs, to ensure project readiness. Collaborated with management to resolve product and service exceptions swiftly, enhancing customer experience. Successfully guided projects to completion, ensuring thorough final walk-throughs.
- Managed project timelines and deliverables for interior design initiatives.
- Collaborated with cross-functional teams to ensure alignment on project objectives.
- Conducted site assessments and gathered requirements for interior projects.
- Mentored junior team members on project management best practices and tools.
- Spearheaded budget management, ensuring cost-effective solutions while maintaining design quality.
- Utilized advanced software tools for efficient space planning and accurate 3D renderings of interior spaces.
- Maintained detailed records of past projects for reference purposes in future endeavors or marketing collateral development.
- Increased customer satisfaction ratings by effectively resolving concerns throughout all stages of the project life cycle.
- Conducted thorough site analyses to address potential challenges in the early stages of the project lifecycle.
- Presented detailed proposals to clients, showcasing conceptual designs aligned with their vision and requirements.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Designer
ASAP Home Renovations
Wesley Chapel, FL
10.2015 - 04.2016
- Achieved successful project outcomes by collaborating with contractors on kitchen, bathroom, and whole house designs. Delivered expert color consultations and managed material sourcing. Fostered strong relationships with general contractors, investors, and realtors to enhance project staffing and execution. Completed diverse projects for both investors and homeowners, ensuring high satisfaction levels.
- Streamlined design workflows, enhancing efficiency through improved project management processes and tool utilization.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Analyzed market trends to advise on design directions that align with user expectations.
- Identified design requirements for each project.
Student Services Manager
INTO USF
Tampa, FL
04.2010 - 10.2015
- Directed student services operations to align with program objectives. Collaborated with faculty, staff, and external stakeholders to enhance service delivery. Developed and implemented updated program policies and strategic goals. Led compliance and hiring initiatives through active committee participation. Oversaw supervision of student services staff, ensuring effective team performance. Managed financial processes, including invoice reconciliation and purchasing decisions. Prepared and presented student support budget and staffing forecasts to administration.
- Developed and implemented student support programs enhancing engagement and retention.
- Oversaw operational workflows, ensuring compliance with institutional policies and procedures.
- Collaborated with academic departments to streamline student services processes.
- Analyzed student feedback to identify areas for program improvement and innovation.
- Coordinated orientation programs, facilitating smooth transitions for new students.
- Established partnerships with community organizations to expand support resources for students.
- Coordinated events and activities to foster a sense of community among diverse student populations.
- Facilitated communication between departments involved in the delivery of student services such as health services or housing accommodations.
- Served as a liaison between students, faculty, administration, and external stakeholders in order to address concerns proactively.
- Developed strong relationships with external partners to secure additional resources and opportunities for students.
- Developed materials such as handbooks or brochures detailing available resources within the institution''s Student Services department.
- Enhanced student experience by developing and implementing innovative programs and services.
- Supported student social, emotional, and academic development.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Planned, administered and controlled budgets and produced financial reports.
Education
Associate of Arts - Business
Nassau Community College
Uniondale, NY01.1981
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Ithaca College
Ithaca, NY01.1979
Skills
- Sales
- Management
- Project management expert
- Creative
- Student services management
- Client support
- Salesforce platform experience
- Proficient in Microsoft Office, 365,Outlook
- 20/20
- PaperPort
- SupplyPro
- Maestro
Accomplishments
- Start-up Business
- Sales
- Human Resources
- Public Speaking
- Computer savvy
Certifications Training
- Leadership Development, 2024-05-01
- Finding Your Introvert/Extrovert Balance, 2024-04-01
- Sales Excellence, 2024-02-01
- Key Psychological Principles for Ethical Persuasion, 2024-02-01
- Schluter Training, 2018-01-01
- 20/20 Training, 2018-01-01
- University of South Florida Management Course
- National Council for Behavioral Healthcare Mental Health and First Aid USA Certificate
- FEMA Emergency Management Institute Certificate
- Florida Department of Health Approved Nurse Registry Alternate Administrator
Community Service
- Wesley Chapel Athletic Association, Volunteer Coordinator, 2005-2008
- Cypress Point Community Church
- Wesley Chapel public schools
Timeline
Sales Representative
American Woodmark - Timberlake Division
09.2023 - 10.2025
Field Supervisor
American Woodmark - Timberlake Division
06.2019 - 09.2023
Project Specialist Interiors
Lowe's
09.2016 - 02.2019
Designer
Designs by Kathy
10.2015 - 09.2020
Designer
ASAP Home Renovations
10.2015 - 04.2016
Student Services Manager
INTO USF
04.2010 - 10.2015
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Ithaca College
Associate of Arts - Business
Nassau Community College