Kathleen Zayed
Melbourne,Florida
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Indian Harbour Beach Police Department
09.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Operations Center Specialist
Health First
01.2021 - Current
- I have to be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship through 24/7 security video surveillance and dispatch services to ensure the safety and security of associates, patients, and visitors of all HF facilities
Sales Representative
Verizon Cellularsales
04.2017 - 01.2021
- On a day to day I greet customers and provide excellent customer service
- Answer customer inquiries and resolve any issues or complaints
- Assist customers in finding the right products and making purchasing decisions
Guest Service Manager
European Wax Center
09.2015 - 04.2017
- The prime responsibility of a Guest Service Manager is creating an exceptional guest experience, achieving sales goals, and willingness to initiate genuine conversation and recommendations with our guests
- Being able to manage the flow of the center along with associates and clients
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL05.2024
Skills
- Customer service
- Communication skills
- Time management
- Strategic Leadership
- Bilingual Language Skills
- Guest Support
- Strong Computer Skills
- Team Management Skills
Certification
CPR certified
Languages
Arabic
Full Professional
Timeline
911 Dispatcher
Indian Harbour Beach Police Department
09.2024 - Current
Operations Center Specialist
Health First
01.2021 - Current
Sales Representative
Verizon Cellularsales
04.2017 - 01.2021
Guest Service Manager
European Wax Center
09.2015 - 04.2017
High School Diploma -
Eau Gallie High School
CPR certified
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