Kathleen Allegra Wire

· Acted as Lead Supervisor, overseeing operations and supporting team in day-to-day tasks.

· Lead new hires for on-the-job training. Assisted in developing training materials and launching new systems and procedures for GSA team.

· Provide anticipatory service to Disneyland Resort guests, focusing on service solutions using available resources.

· Concierge services, assisting guests with vacation planning needs, recommending specific locations/events within the resort surrounding areas.

• Created Store Instagram and community outreach promotions.

Assisted in developing store's mission, focusing on brand identity and equity.

• Managed shifts according to expectations of management team. Ensured all staff are properly trained and adhere to cash handling standards.

• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

• Provided administrative support to Technical Services Directors, manage and coordinate calendars, meetings and events.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Adjusted and tracked weekly schedule.
• Managed office activities by maintaining communication between clients, tracking records and filing all documents.
• Coordinated travel schedules and arrangements, prepare and process expense reports
• Kept inventory of office supplies and processed orders when needed
• Assisted in organizing, scanning, filing, and retrieving drawings and records for the Technical Services Directors and Management team.
• Converted documents from one application to another.
• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.