Kathleen Ervin
Gainesville,FL
Summary
Experienced professional with strong leadership, customer service, and hospitality skills, seeking an organization that promotes a positive team-oriented environment. Exceptional at building rapport with customers and ensuring their needs are prioritized and met. Committed to providing the highest level of service to every guest, as they deserve nothing but the best. Expertise in selling the dining experience, including specialty craft beverages, making me a valuable asset to any team.
Overview
27
27
years of professional experience
Work History
General Manager
Red Lobster
Ocala
02.2024 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Sales Manager
Laser King Industries
Park City, UT
11.2022 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Catering Manager
Mobettahs
Ammon,ID
02.2021 - 11.2022
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Customer Service/marketing
professional hospitality services
Saint Petersburg, FL
10.2019 - 10.2020
- Marketing Representative - calling on restaurants, pubs, clubs, and hotels to establish transportation service to and from Pinellas county beaches, and cities and the businesses.
Marketing Representative
SALES REPRESENTATIVE
Pinellas Park, FL
01.2015 - 10.2017
- Calling on restaurants, pubs, clubs, and hotels selling high end foods to restaurants, pubs, bars, etc.
Restaurant Management
FINE DINING RESTAURANTS AND HIGH VOLUME BAR
01.1998 - 12.2015
- SALES, SPECIALTY CRAFT DRINKS FROM CLASSIC TO MODERN, MANAGEMENT EXPERIENCE (SCHEDULING, ORDERING, NIGHTLY/WEEKLY/MONTHLY REPORTS AND STAFF MEETINGS, MARKETING AND CATERING PLANNING).
Bartender/server
BOARDWALK PASTA & SEAFOOD
Tierra Verde, FL
01.2010 - 12.2012
Bartender/server
SNAPPERS SEA GRILLE
Saint Pete Beach, FL
01.2005 - 12.2010
General Manager
SILAS STEAK HOUSE
Saint Pete Beach, FL
01.2000 - 12.2005
General Manager
MARGO'S
Treasure Island, FL
01.1998 - 12.2000
Education
Bachelor of Arts - Business Marketing
Saint Petersburg College
Saint Petersburg,FL2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Business growth and retention
- Sales Tracking
- Inventory control and record keeping
- Customer Engagement
- Sales Presentations
- Goal Setting
- Brand standards
- Sales Growth
Timeline
General Manager
Red Lobster
02.2024 - 07.2024
Sales Manager
Laser King Industries
11.2022 - 07.2023
Catering Manager
Mobettahs
02.2021 - 11.2022
Customer Service/marketing
professional hospitality services
10.2019 - 10.2020
Marketing Representative
SALES REPRESENTATIVE
01.2015 - 10.2017
Bartender/server
BOARDWALK PASTA & SEAFOOD
01.2010 - 12.2012
Bartender/server
SNAPPERS SEA GRILLE
01.2005 - 12.2010
General Manager
SILAS STEAK HOUSE
01.2000 - 12.2005
Restaurant Management
FINE DINING RESTAURANTS AND HIGH VOLUME BAR
01.1998 - 12.2015
General Manager
MARGO'S
01.1998 - 12.2000
Bachelor of Arts - Business Marketing
Saint Petersburg College