Kathleen Gail Dichoso
Madison,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Account Manager
Oxford Global Resources
12.2023 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Streamlined internal processes for better efficiency in account management tasks.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Front Desk Agent
Hilton Garden Inn
01.2022 - 10.2022
- Maintained comprehensive & detailed records of the hotel using Saflox ONQ's software
- Reviewed items of importance to determine what needed to be communicated to upcoming shifts
- Communicated with housekeeping staff to ensure all rooms were ready to accommodate new & upcoming arrivals
- Greeted & responded to guest inquiries/requests and issues in an efficient & timely manner.
Area Supervisor Manager
Ross Dress for Less
04.2020 - 12.2021
- Responsible for advertising sales & promotions to maximize customer service relief and employment absence.
- Implemented daily tasks to employees accordingly which allowed an increase in merchandise recovery
- Managed and worked with a team of 10+ on sales, merchandising shipment, and accounting.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Barista
Starbucks
09.2019 - 03.2021
- Provided service & guest satisfaction within a fast-paced environment
- Tasked in the closing & re-opening of the store in the absence of managers/supervisors
- Serviced quality beverages & products alongside conversing with customers.
Education Director
Sigma Sigma Sigma Sorority
09.2019 - 07.2020
- Served on Executive Board overseeing chapter's education programs for over 30+ members.
- Increased student retention rates through the implementation of effective academic support services and resources.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Developed comprehensive strategic plans focused on achieving short-and long-term goals in alignment with the students.
- Presented numerous educational programs alongside the aid of the National Sorority Head Executive
Program Lead
University Of Wisconsin - Oshkosh
06.2019 - 06.2019
- Assisted 50 upcoming first-year students through a 6-week course in achieving personal goals by providing personalized guidance and encouragement throughout the day program.
- Ensured a safe and secure environment for students by closely monitoring daily activities and promptly addressing any concerns.
- Promoted an atmosphere of respect, inclusivity, and empathy within the day program setting at all times.
- Organized special events and outings to enrich the day program experience for all involved parties.
Music/Radio Announcer
WRST - FM Oshkosh Radio Station
02.2018 - 05.2018
- Accountable for transmitter readings, tower light readings, program logs, and updating National Weather Service forecast for broadcasting
- Regulated audio console, presented music, and program announcements in real-time
- Served as a regular on-air announcer for the Top 200 College Charts program.
Certified Nursing Assistant In Training
St. Mary's Health Care System
10.2014 - 11.2014
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Bachelor of Letters & Arts in Communication Studies -
University of Wisconsin - Oshkosh
Oshkosh, WI05.2021
Skills
- Business Needs Assessment
- Opportunities Identification
- Teamwork and Collaboration
- Client Relationship Building
- Bookkeeping
- Corporate Branding
- Payment Processing
- Problem Anticipation and Resolution
Skills Interests
Microsoft Office (Excel, Powerpoint, Word), Adobe Creative Suite (Photoshop, Premiere), AVID, English (Native), Tagalog (Native), Spanish (Beginner), Traveling, Sight-Seeing, Podcasts, Hiking, Food Blogging
Leadership Experience Activities
- Tri Sigma Sorority, Oshkosh, WI, Education Director / Sisterhood & Historian Chair, 11/2018, 05/2021, Served on Executive Board overseeing chapter's education programs for over 30+ members, Planned strategic programs corresponding to each member's coursework & history, Presented numerous educational programs alongside the aid of the National Sorority Head Executive individual
- Titan Advantage Program, Oshkosh, WI, Peer Mentor, 06/2019, 07/2019, Serviced 50 upcoming first-year students through a 6-week course program under the supervision of the Multicultural Center, Aided 5 instructors in maintaining policies, regulations, and curriculums, Planned and managed with a team of 6 mentors, strategic programs & trips outside of campus with certain organizations
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Account Manager
Oxford Global Resources
12.2023 - Current
Front Desk Agent
Hilton Garden Inn
01.2022 - 10.2022
Area Supervisor Manager
Ross Dress for Less
04.2020 - 12.2021
Education Director
Sigma Sigma Sigma Sorority
09.2019 - 07.2020
Barista
Starbucks
09.2019 - 03.2021
Program Lead
University Of Wisconsin - Oshkosh
06.2019 - 06.2019
Music/Radio Announcer
WRST - FM Oshkosh Radio Station
02.2018 - 05.2018
Certified Nursing Assistant In Training
St. Mary's Health Care System
10.2014 - 11.2014
Bachelor of Letters & Arts in Communication Studies -
University of Wisconsin - Oshkosh
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