Hi, I’m
Kathleen Bermudez
Austin,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
1
Certificate
Work History
Clinical Health Network
Patient Access Representative
03.2022 - 12.2023
Job overview
- Answered incoming calls to schedule, reschedule and cancel patient's appointments utilizing Epic EHR.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Trained new hires on customer service protocols.
PlannedWin
Marketing Intern
01.2023 - 05.2023
Job overview
- Identified appropriate marketing channels and target customers for campaigns.
- Assisted in creating written, video and image content for marketing channels such as LinkedIn.
- Helped onboard new clients, and provided product customer support.
- Managed CRM and scheduled product demos with potential leads.
- Engaged with proposal community on social media, and prioritized customer feedback with product team.
SOS Physio
Front Desk
07.2021 - 03.2022
Job overview
- Greeted and checked in patients, collected personal, medical and insurance information
- Verified benefits and eligibility on correspondent insurances through third party sites
- Collected patient co-payments and recorded payment transactions; obtained third party payer authorization for services provided
- Scheduled, rescheduled, and verified patient appointments using Web PT EHR.
Memorial West Hospital
Patient Services Financial Rep – ER
11.2019 - 07.2021
Job overview
- Registered patients each day to acquire appropriate and accurate demographic information and obtain signatures using Epic software
- Answered all inquiries related to payment plans, financial assistance programs
- Verification of insurance eligibility
- Collected deductibles and copayments at the time of service and filed insurance claims for workers comp and motor vehicle accidents.
South FL Institute of Sports Medicine
Front Desk
07.2018 - 11.2019
Job overview
- Performed check in/check out desk activities
- Entered and/or maintain computer data such as patient insurance and demographics
- Ensured accurate collection of copays, self pays, and other patient balances
- Managed sensitive patient data and obtained any referral and authorizations that are needed for the appointment, verified.
Education
Florida International University
BBA from Marketing
05.2024
Skills
- Social Media Digital Marketing
- Customer Engagement
- Spanish Fluency
- Team Collaboration
- EMR Updating
- Patient Registration
Certification
- Email Marketing certified, HubSpot - March 2023-April 2025
- Inbound certified, Hubspot- Feb 2023-March 2025
- SEO certified, HubSpot - Feb 2023-March 2024
- Digital Advertising certified, HubSpot - March 2023- April 2024
Timeline
Marketing Intern
PlannedWin
01.2023 - 05.2023
Patient Access Representative
Clinical Health Network
03.2022 - 12.2023
Front Desk
SOS Physio
07.2021 - 03.2022
Patient Services Financial Rep – ER
Memorial West Hospital
11.2019 - 07.2021
Front Desk
South FL Institute of Sports Medicine
07.2018 - 11.2019
Florida International University
BBA from Marketing
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