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KATHLEEN HEATH
Administrative Assistant/Receptionist
Englewood,CO
Summary
Dedicated to providing exceptional assistance to team members and clients. Skilled in coordinating appointments, organizing mail and collecting messages to facilitate office communications. Positive and upbeat with strong relationship-building abilities.
Overview
15
15
years of professional experience
Work History
Receptionist
Rocky Mountain Cancer Centers
Lakewood , CO
2022.09 - Current
- I started as a Temporary Employee and was provided with a permanent opportunity to be hired full time with RMCC January 2023
- Greeted from 125-200+ guests at front desk and engaged in pleasant conversations while managing check-in process
- Streamlined office administration tasks for increased productivity and smooth daily operations
- Supported HR initiatives by assisting in onboarding process for new hires through orientation coordination and paperwork distribution
- Empowered staff with accurate message-taking and prompt delivery of vital communications
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Achieved accurate record-keeping through meticulous attention to detail during data entry and document management activities
- Assisted with onboarding new clients and securing paperwork completion
- Resolved customer problems and complaints
- Kept the reception area clean and neat to give visitors a positive first impression
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Kept accounts in balance and ran daily reports to verify totals
- Processed mail per company policy.
Eligibility Coordinator
Hand Surgery Associates
Englewood , CO
2019.09 - 2022.09
- Checked multiple insurance websites to verify patient eligibility
- Called patient insurance as needed
- Added eligibility and benefit information to patient chart as requested
- Attached incoming faxes to patients’ charts, forwarded to appropriate physician, nurse, or department
- Worked with appropriate staff entering insurance correctly
- Worked with billing department to ensure that all Consultation Notes, Operative Reports, and Progress Notes for billing purposes were saved patients’ charts.
Deli Associate
Sam’s Club
Lone Tree , CO
2018.04 - 2019.11
- Restocked shelves in Deli
- Worked from the load, stored extra product in cooler and re-stocked as needed
- Provided customer service to members, provided location of items, and walked member to item(s) as needed
- Assisted in performing monthly audit of deli department
- Associate of the month for December 2018
- Worked in other departments as needed.
Admin/Clerical-Subject
Kforce Inc, Kaiser Permanente
Aurora , CO
2019.07 - 2019.09
- Matter Expert
- Verified NPI and provider name, added provider number to Excel spreadsheet.
Accreditation Specialist
ARC/STSA
Littleton , CO
2009.10 - 2018.04
- Answered incoming calls and directed calls as appropriate
- Checked voicemail, returned calls or forward to appropriate individual
- Calendared conference calls and due dates for responses
- Worked on PDFs by bookmarking, adding text and redacting
- Worked with management to ensure accuracy of documents
- Coordinated and assisted in managing the accreditation process to maintain compliance with industry standards and regulations
- Created staff reviews with pertinent information from responses and Annual Reports
- Worked with applicant and current programs to proceed with accreditation process and On-Site Evaluations
- Worked with On-Site Evaluators with scheduling visits, materials, and travel arrangements
- Checked mail, opened, or distributed per company policy
- Signed for packages via USPS, FedEx and UPS
- Created and printed labels for USPS and FedEx
- Started deposit process for accounting, and processed deposit once approved
- Printed documents, and prepared packets for presentations.
Education
Associate degree - Business Office Technician, Accounting
Imperial Valley College
December 1999
Skills
- Accountable and effective; handles responsibility and time management well.
- Punctual, maintains an excellent attendance record.
- Able to work successfully both as part of a team and independently.
- Windows, MS Word, Excel, Outlook, Internet, and proprietary software, including EMR systems.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteSoftware
Teams
Zoom
Timeline
Receptionist
Rocky Mountain Cancer Centers
2022.09 - Current
Eligibility Coordinator
Hand Surgery Associates
2019.09 - 2022.09
Admin/Clerical-Subject
Kforce Inc, Kaiser Permanente
2019.07 - 2019.09
Deli Associate
Sam’s Club
2018.04 - 2019.11
Accreditation Specialist
ARC/STSA
2009.10 - 2018.04
Associate degree - Business Office Technician, Accounting
Imperial Valley College
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