Summary
Work History
Education
Skills
Professionalobjectives
Teachingandeducationadministration
Customerserviceandsales
Keystrengthsandskills
Academicdegreesawarded
Targetposition
Timeline
Hi, I’m

Kathleen M. Kelly

Chicago,IL
Kathleen M. Kelly

Summary

To find the best professional workplace that will use my communication and problem-solving skills to help my clients and my students achieve their goals and improve their lives.

Work History

Truman College

Instructor
01.1992 - 01.2013

Job overview

  • Courses taught: Advanced ESL (English as a Second Language), College Preparation, Career Development & Job Readiness, GED Math, and Developmental Reading and Writing
  • RETIRED March, 2013]

Truman College outpost at Albany Park Community Center

Coordinator of Adult Education Classes
01.1999 - 01.2001

Job overview

  • Responsibilities: Supervised all evening faculty and staff, Coordinated registrations for all evening classes, Conducted intake of all new students, Created assessment and evaluation materials, developed curriculum.

Truman College

Interim Assistant Dean
01.2003 - 01.2004

Job overview

  • Responsibilities: Supervised daily operations, faculty and staff; Promoted programs within the department, specifically Healthcare and Real Estate; Supervised Open House presentation for the department.

National Louis University

Adjunct Professor
01.2014 - Current

Job overview

  • Graduate Course taught: Cross Cultural Education for ESL and Bilingual Endorsement (
  • Part-time, but not currently teaching)

St. Augustine College

Adjunct Professor
01.2014 - Current

Job overview

  • Course taught: English 121: Reading and Writing Support for College Study (
  • Part-time, but not currently teaching)

Chicago ORT Technical Institute

Instructor
01.2013 - 01.2014

Job overview

  • ESL Level 4

Home Depot Corporation

Kitchen and Bath Designer and Sales Specialist
01.2005 - 01.2007

Job overview

  • Assessed customer needs and vision of finished product, qualified customer per budget and materials, designed blueprint and 3-D layouts of all designs, produced financing paperwork at close of sale
  • Consistently achieved highest ‘per hour’ sales totals for special order kitchen and bath products.

First Chicago Bank

Personal Banker and Bank Teller
01.1988 - 01.1989

Old Town School of Folk Music

Front Desk Customer Service Associate

Job overview

  • Registered students, sold memberships and concert tickets, did daily bookkeeping of accounts receivable.

Education

Northwestern University
Evanston

Master Of Arts And Ph.D. Candidacy from Performance Studies, School of Communication

University Overview

Completed fieldwork in Valle de Juarez, Jalisco, Mexico for research and dissertation project; presented papers and solo performance for the National Communication Association; Offered solo and group performances in the various theaters at Northwestern University.

Columbia College Chicago
Chicago, IL

Bachelor Of Arts from Creative Writing And Music Composition

University Overview

Wrote and published poetry and essays, Wrote music and created sound design for six mainstage and studio productions.

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Complex Problem-Solving

Professionalobjectives

To meet and exceed Quality Assurance and client satisfaction, while contributing to the efficiency of my workplace team. My commitment to exceeding expectations involves careful listening, kind & thoughtful communication, and exceptionally detailed client-focused care.

Teachingandeducationadministration

  • 2014, Present, National Louis University, Adjunct Professor, Chicago, Cross Cultural Education for ESL and Bilingual Endorsement (
  • Part-time, but not currently teaching)
  • 2014, Present, St. Augustine College, Adjunct Professor, Chicago (Main), English 121: Reading and Writing Support for College Study (
  • 2013, 2014, Chicago ORT Technical Institute, Instructor, Skokie, IL, ESL Level 4
  • 1992, 2013, Truman College, Instructor, Chicago, IL, Advanced ESL (English as a Second Language), College Preparation, Career Development & Job Readiness, GED Math, and Developmental Reading and Writing. [RETIRED March, 2013]
  • 2003, 2004, Truman College, Interim Assistant Dean, Department of Continuing Education, Chicago, IL, Supervised daily operations, faculty and staff; Promoted programs within the department, specifically Healthcare and Real Estate; Supervised Open House presentation for the department.
  • 1999, 2001, Truman College, Coordinator of Adult Education Classes, Albany Park Community Center, Chicago, Supervised all evening faculty and staff, Coordinated registrations for all evening classes, Conducted intake of all new students, Created assessment and evaluation materials, developed curriculum.

Customerserviceandsales

  • Bus Driver and Substitute/Floater Teacher, Children’s Learning Place, Chicago, IL, June, 2018, Present
  • Pharmacy Technician, Walgreens Corporation, Chicago, IL, January, May, 2018
  • Van Driver, Oak Street Health, Edgewater Clinic, Chicago, IL, May, 2016, March, 2017
  • Caregiver, All Trust Home Care, Home Instead Senior Care, Hinsdale, IL, Chicago, IL, March, 2015, September, 2016
  • Supportive Living Assistant, Clearbrook, June, 2014, March, 2015
  • Barista, beverage maker, cashier, and drive-through window supervisor, Starbucks Corporation, Woodridge, IL, Lisle, IL, Wilmette (Plaza del Lago), IL, 2007, 2009
  • Kitchen and Bath Designer and Sales Specialist, Home Depot Corporation, Northlake, IL, Elk Grove Village, IL, Woodridge, IL, 2005, 2007
  • Personal Banker and Bank Teller, First Chicago Bank, subsidiary of First National Bank of Chicago, Chicago, 1988, 1989
  • Bartender, Server, Assistant Bar Manager, Davis St. Fishmarket & Tommy Nevin’s Pub, Grand & Wells Tap & Restaurant, Ranalli’s Pizza, Holstein’s & The Earl of Old Town Music Clubs, Evanston, IL, Chicago, IL, Chicago, IL, Chicago, IL, 1981, 1991
  • Front Desk Customer Service Associate, Old Town School of Folk Music, Chicago, IL, 1983, 1985

Keystrengthsandskills

  • Attentive and respectful listener, interviewer, and problem-solver
  • Experienced writer of promotional material, brochures, flyers
  • Experienced on all Microsoft Products, including MS Publisher
  • Manager of deadlines & sales goals with calm and thoughtful optimism
  • Engages a “do whatever it takes to get the job done” attitude
  • Appreciates life’s absurdities with a wry sense of humor

Academicdegreesawarded

  • December, 1991, M. A. in Performance and Cultural Studies, School of Speech and Communication, Northwestern University, Evanston, IL
  • June, 1988, Bachelor of Arts, with honors, English and Music Composition, School of Fine and Performing Arts, Columbia College, Chicago, IL

Targetposition

Review Team Lead and Trainer, CEDA, Chicago, IL

Timeline

Adjunct Professor

National Louis University
01.2014 - Current

Adjunct Professor

St. Augustine College
01.2014 - Current

Instructor

Chicago ORT Technical Institute
01.2013 - 01.2014

Kitchen and Bath Designer and Sales Specialist

Home Depot Corporation
01.2005 - 01.2007

Interim Assistant Dean

Truman College
01.2003 - 01.2004

Coordinator of Adult Education Classes

Truman College outpost at Albany Park Community Center
01.1999 - 01.2001

Instructor

Truman College
01.1992 - 01.2013

Personal Banker and Bank Teller

First Chicago Bank
01.1988 - 01.1989

Northwestern University

Master Of Arts And Ph.D. Candidacy from Performance Studies, School of Communication

Columbia College Chicago

Bachelor Of Arts from Creative Writing And Music Composition

Front Desk Customer Service Associate

Old Town School of Folk Music
Kathleen M. Kelly