Summary
Overview
Work History
Education
Skills
References
Timeline
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Kathleen N. Morais

Jessup,MD

Summary

Dedicated and accomplished Security Supervisor with a proven track record in ensuring safety and security. Seeking a dynamic career transition into the role of Dental Receptionist, bringing a wealth of transferable skills and a commitment to delivering exceptional patient service. Adept at effective communication, conflict resolution, and crisis management, I offer a customer-focused approach and meticulous attention to detail. Possessing a background in team collaboration and adaptability, I am prepared to leverage my skills to contribute to a positive patient experience in a dental setting. My strong professionalism, problem-solving abilities, and empathy make me well-suited for a role where patient care and administrative excellence converge. Eager to apply my diverse skill set and enthusiasm for learning to contribute to the success of a dental practice.

Overview

5
5
years of professional experience

Work History

Asset Protection Detective

Macy's
10.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted with proper processing, presentation, organization, storing and replenishment of stock while maintaining recovery and fill in standards.
  • Greeted and welcomed customers on sales floor to maintain service levels and security.

Public Safety Supervisor

Allied Universal
05.2019 - 10.2021
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • With a customer-focused approach in a security role: Ensured a positive and secure environment for visitors and staff. This will help me prioritize patient comfort, answer inquiries, and provide excellent service to enhance the overall patient experience.
  • While working as a Security Supervisor at Columbia Mall, I encountered a situation where two customers engaged in a verbal altercation near the mall entrance. As a Security Officer, it was my responsibility to de-escalate the situation and ensure the safety and well-being of all patrons.
  • In a security role, I collaborated with law enforcement and other security professionals.
  • Adapted to evolving security situations and changing protocols so in nearly any job I am able to adjust to varying patient needs, schedules, and unexpected challenges in the dental office.
  • In my security role: Identified and resolved security vulnerabilities and risks. So as a potential dental receptionist I will be able to address logistical issues, scheduling conflicts, and patient concerns with effective problem-solving skills.

Education

Associate of Science - Social Sciences

Howard Community College
Columbia, MD
12.2018

High School Diploma -

Hammond High School
Columbia, MD
05.2016

Skills

  • Attention to Detail: Conducted thorough security checks and maintained accurate incident reports
  • Crisis Management: Managed emergency situations and coordinated responses
  • Empathy & Compassion: Provided support to distressed individuals during security incidents
  • Effective Communication: Successfully communicated security protocols to diverse teams
  • Customer focused approach: Ensured a positive and secure environment for visitors and staff
  • Team collaboration: Collaborated with law enforcement and other security professionals

References

● Jeffrey Markowski, Mall in Columbia Macy's Asset Protection Manager

○ (410) 952-4637

○ jeffrey.markowski@macys.com

● Charles Rockwell, Mall in Columbia Macy's Asset Protection Detective

○ 410-365-0678

○ charles.rockwell@macys.com

● Ricardo Zaldivar, Mall in Columbia Macy's Asset Protection Detective

○ (301) 706-1412

● Keyshla Matos, Director of Security for One Daytona

○ (240) 603-4154

○ kmatos92@gmail.com

Timeline

Asset Protection Detective

Macy's
10.2021 - Current

Public Safety Supervisor

Allied Universal
05.2019 - 10.2021

Associate of Science - Social Sciences

Howard Community College

High School Diploma -

Hammond High School

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Kathleen N. Morais