Kathleen P. Fein
Powell,OH
Summary
With a genuine interest in helping others, excellent leadership, and communication skills, skillful at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction. Friendly and empathic, aiming to build positive customer relationships that contribute to customer satisfaction.
Overview
4
4
years of professional experience
Work History
Whits Frozen Custard Shift Lead
Whits Frozen Custard of Powell
06.2022 - Current
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Volunteer
Beautiful Savior Lutheran Church
07.2020 - 07.2023
- Volunteered each summer for a week with the kids at VBS
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Managed groups of up to 20 children each day, maintaining control while providing an enjoyable experience for all participants.
- Fostered a positive and inclusive atmosphere, promoting teamwork and camaraderie among the kids.
Education
No Degree - Nursing
The Ohio State University
Columbus, OH05-2029
High School Diploma -
Buckeye Valley High School
Delaware, OH05-2024
Skills
- Decision-making Capabilities
- Customer Service Focus
- Employee Training
- Shift Leadership
- Guest Service
- Conflict Resolution
- Cash Handling
- Productivity Monitoring
- Rules Enforcement
Timeline
Whits Frozen Custard Shift Lead
Whits Frozen Custard of Powell
06.2022 - Current
Volunteer
Beautiful Savior Lutheran Church
07.2020 - 07.2023
No Degree - Nursing
The Ohio State University
High School Diploma -
Buckeye Valley High School
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