Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathlene Cosio-Delgado

San Diego,CA

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

4
4
years of professional experience

Work History

Server

Marketplace Cafe
San Diego, California
07.2022 - Current
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.

E-Commerce Executive

Operation book support
La Mesa, California
07.2021 - 11.2021
  • Managed customer service inquiries related to online orders, ensuring high levels of customer satisfaction.
  • Maintained up-to-date knowledge of industry trends and competitors' activities.
  • Developed a system for tracking customer orders, returns, refunds.
  • Resolved any customer service issues related to purchases made through the website.

Education

High School Diploma -

Otay Ranch High School
Chula Vista, CA
06-2021

Skills

  • Cash handling
  • Customer service
  • Time management
  • Communication skills
  • Active listening
  • Problem solving
  • Customer feedback
  • Service quality
  • Guest engagement
  • Food safety
  • Server training
  • Positive guest interactions
  • Food running
  • Food and beverage pairings

Timeline

Server

Marketplace Cafe
07.2022 - Current

E-Commerce Executive

Operation book support
07.2021 - 11.2021

High School Diploma -

Otay Ranch High School
Kathlene Cosio-Delgado