Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathlene Jones

Columbia,TN

Summary

In search of a rewarding position where I can be a productive and contributing team member. I would like to be in a position that allows growth and an opportunity for advancement.

I have worked in a variety of fields: education, retail, factory, automotive parts sales. I am open to working in different fields.

Overview

18
18
years of professional experience

Work History

Cashier, Customer Service

Dollar Tree
10.2020 - Current
  • Provided customer service while operating cash register
  • Assisted by doing stock in between customers and did cleaning to maintain the store.
  • Managed incoming calls while assisting customers to make their purchases.

Special Education Assistant

Maury County Board of Education
08.2022 - 05.2024
  • Assisted with a student one on one who was wheelchair bound
  • Worked with student who were in the CDC classroom in helping them complete their work
  • Worked with students in the PAES Lab and assisted in them learning work skills
  • Also assisted special needs students who were placed in the general education classroom to complete their work.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.

Teacher

South Central Human Resource Agency
12.2014 - 04.2021
  • Maintained open line of communication with parents, while implementing lesson plans in a large, small group, or individual setting
  • Utilized Individual Education Plans to try to meet the needs of all students.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Customer Service Representative- Sales & Retention

IBEX Global
06.2013 - 08.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Special Education Assistant

Maury County Public Schools
02.2006 - 05.2013
  • Assisted students with learning and staying on task in order to complete their work and be successful in school
  • Encouraged student to create and maintain positive social interactions and to build relationships with others
  • Served as scribe, read to and studied with student who had Dyslexia so he would be able to complete his work.
  • Managed crisis situations calmly, maintaining safety protocols while supporting emotional well-being of affected students during challenging moments within school day.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • During this time I worked one-on-one with student who had Asperger's Syndrome and one who was Dyslexic.Both graduated with regular General Education Diploma.
  • Assisted students in achieving academic goals by providing one-on-one support and small group instruction.

Education

BS Psychology -

Martin Methodist College
Pulaski, TN
05.2014

Skills

  • Teamwork
  • Adaptability
  • Working with small or large groups
  • Customer Service
  • Customer Assistance
  • Cash Handling

Timeline

Special Education Assistant

Maury County Board of Education
08.2022 - 05.2024

Cashier, Customer Service

Dollar Tree
10.2020 - Current

Teacher

South Central Human Resource Agency
12.2014 - 04.2021

Customer Service Representative- Sales & Retention

IBEX Global
06.2013 - 08.2014

Special Education Assistant

Maury County Public Schools
02.2006 - 05.2013

BS Psychology -

Martin Methodist College

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Kathlene Jones