Kathlene L. Fox

• Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
• Provided excellent administrative support to management, enhancing overall productivity within the office environment.
• Collaborated with cross-functional teams to provide comprehensive administrative support for company-wide initiatives.
• Contributed to overall office efficiency by providing administrative support to various departments as needed.
• Provided essential administrative support, ensuring timely completion of paperwork, scheduling, and correspondence related to projects.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

.

• List, show and sell residential real estate
• Perform market analysis and comparisons
• Advise buyers regarding finance options
• Assist sellers with enhancing home’s marketability
• Compared, researched and appraised properties.
• Prepared detailed reports on property listings, including comparative market analysis, for use in negotiations with sellers and buyers.
• Conducted open houses to showcase available properties and generate interest from potential buyers.

• Clerical support, billing, and vendor interaction
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.

• Prepared, typed, recorded and shipped title policies (lender and owner)
• Prepare residential files for closing: order pay-offs, surveys, judgments, release of mortgage and other required documents
• Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
• Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
• Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.

• Processed mortgage loan applications; prepared files for underwriting
• Resolved post closing follow up issues: e.g. completion of title, written communications, clearing checks, reissuing checks
• Supported team members in their tasks, contributing to overall team success.
• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Received and reviewed incoming documents and materials.
• Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
• Provided outstanding customer service by promptly addressing inquiries and resolving issues.
• Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
• Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
• Managed multiple priorities simultaneously, maintaining organization even during peak periods.