Kathreen Valenzuela
Chula Vista,CA
Summary
Experienced and detail-oriented professional with over 20 years in customer service, office administration, and team leadership. Adept at streamlining operations, improving customer satisfaction, and managing both people and processes with a high level of efficiency. Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
14
14
years of professional experience
Work History
Property Manager
L.J. Partners
12.2021 - Current
- Customized luxury homes to consistently exceed guest expectations.
- Conducted detailed home assessments and consultations.
- Coordinated property repairs, vendor services, and upgrades.
- Inspected properties before guest arrivals to ensure top quality.
- Handled last-minute guest requests with efficiency and professionalism.
- Managed booking calendars, guest communication, and check-in processes.
- Oversaw housekeeping schedules and supply inventory.
- Implemented improvements based on guest feedback to boost satisfaction.
- Achieved repeat business through exceptional service and attention to detail.
Administrative Assistant / Billing Support
Albireo Energy
07.2020 - 07.2021
- Managed multi-line phone systems, routing calls and greeting visitors.
- Dispatched work orders and preventative maintenance for multiple facilities.
- Maintained HR records for new hires, transfers, and terminations.
- Resolved billing discrepancies to ensure financial accuracy.
- Calculated monthly utility usage for 15 facilities.
- Supported engineers and management with scheduling and logistics.
- Processed invoices and verified account data across departments.
- Prepared reports to track energy usage and billing trends.
- Provided administrative support to multiple departments simultaneously.
Bookkeeper and Auditor / Office Manager
Lemas Consulting Inc.
10.2017 - 12.2019
- Oversaw full-cycle bookkeeping, A/R, A/P, and reconciliations.
- Prepared and processed invoices and journal entries.
- Produced monthly, quarterly, and annual financial reports.
- Conducted bank statement reconciliations and year-end closings.
- Administered payroll and monitored company budgets.
- Coordinated with vendors regarding billing and payment schedules.
- Reviewed expense reports and ensured compliance with company policy.
- Assisted with audits and prepared documentation for tax purposes.
- Maintained accurate records of assets, liabilities, and balance sheets.
Hiring Manager / Office Manager
Tilted Kilt Pub & Eatery
07.2011 - 10.2017
- Recruited, hired, and onboarded over 90 employees in a high-volume setting.
- Trained staff on operations, compliance, and customer service.
- Managed daily operations, including payroll and scheduling.
- Oversaw accounts payable, receivable, and vendor payments.
- Traveled as a corporate trainer to open and support new locations.
- Handled employee relations, performance evaluations, and compliance.
- Led marketing and promotions to drive sales growth.
- Conducted cash handling, inventory management, and financial audits.
- Ensured compliance with health, safety, and labor regulations.
Education
GED -
Sweetwater High School
National City, CA2001
Skills
- Microsoft Word & Excel
- Time Management
- Customer Service Excellence (20 years)
- Team Leadership & Training
- Scheduling & Operations Coordination
- Cash Handling & Bank Teller
Experience - Billing & Financial Reporting
- Property management
- Property inspections
- Bilingual - English & Tagalog
Timeline
Property Manager
L.J. Partners
12.2021 - Current
Administrative Assistant / Billing Support
Albireo Energy
07.2020 - 07.2021
Bookkeeper and Auditor / Office Manager
Lemas Consulting Inc.
10.2017 - 12.2019
Hiring Manager / Office Manager
Tilted Kilt Pub & Eatery
07.2011 - 10.2017
GED -
Sweetwater High School