Kathren Ackley
Sierra Vista,AZ
Summary
Experienced with food preparation and customer interaction. Utilizes strong organizational skills to maintain efficient and clean work environment. Knowledge of inventory management and safe food handling practices.
Diligent [Desired Position] with solid background in deli services. Consistently maintained high standards of food preparation and customer service, contributing to positive retail environment. Demonstrated teamwork and communication skills to ensure smooth operations and customer satisfaction.
Motivated expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.
Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality.
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Deli Service Clerk
Safeway
Sierra Vista, AZ
09.2024 - 09.2025
- Providing customers each day in a fast paced and demanding job by providing service slicing deli cut, serving hot food and ready to eat salads. Restocking ready to eat foods on the service cases of various cheeses, soups, crackers, and more. Focused on closing the deli department and producing ready-to-eat sandwiches as well.
- Maintained cleanliness and organization of the deli area to comply with health standards.
- Assisted customers with product selection, providing knowledgeable recommendations based on preferences.
- Collaborated with team members to efficiently manage inventory levels and product rotation.
- Trained new staff on best practices for food safety and customer service protocols.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience at the deli counter.
- Implemented inventory tracking procedures to reduce waste and improve stock management efficiency.
- Provided exceptional customer service while handling high-volume periods at the deli counter without sacrificing quality or efficiency.
- Improved customer experience by proactively addressing inquiries and assisting with special requests.
- Increased sales with attractive and eye-catching product displays, showcasing the variety of deli offerings.
- Enhanced customer satisfaction by providing exceptional deli service and product knowledge.
- Contributed to business growth by upselling products and suggesting complementary items to customers.
- Participated in team meetings to discuss goals, strategies, and best practices for delivering outstanding service within the deli department contextually relevantly.
- Streamlined deli operations by maintaining a clean and organized workspace, ensuring efficient food preparation.
- Collaborated with team members to complete tasks efficiently and maintain a positive work environment.
- Expedited order fulfillment by accurately slicing, weighing, and packaging requested deli products in a timely manner.
- Promoted a safe working environment by adhering to company policies regarding equipment use, ergonomics, and incident reporting.
- Continuously updated product knowledge through regular training sessions, staying current on industry trends and new offerings from suppliers.
- Fostered strong relationships with vendors, ensuring reliable deliveries of quality products at competitive prices.
- Reduced waste through effective inventory management and rotation of perishable items.
- Supported store operations by cross-training in various departments as needed for optimal staffing coverage.
- Maintained consistent stock levels for all deli items through diligent ordering practices to minimize shortages or overstock issues.
- Enhanced overall store image by maintaining a professional demeanor and appearance in accordance with company standards.
Crew Member
Jersey Mikes
Sierra Vista, AZ
05.2022 - 08.2024
- Fast paced work environment working with food, such as prepping meat, cheese, produce for the day. Restocking supplies and goods, drinks, chips, cookies, fountain supplies. Ensuring all surfaces of the area are clean, and providing efficient, fast and great customer service. Ensuring all customers leave happy.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Trained new crew members on operational procedures and best practices for food preparation and safety.
- Assisted in inventory management by restocking supplies and minimizing waste through careful monitoring.
- Implemented improvements in sandwich assembly processes, reducing order completion time without sacrificing quality.
- Cultivated a positive team environment, fostering collaboration to achieve daily sales goals consistently.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member & Shift Leader
Jersey Mikes
Lynnwood, WA
06.2021 - 03.2022
- Fast paced work environment working with food, such as prepping meat, cheese, produce for the day. Restocking supplies and goods, drinks, chips, cookies, fountain supplies. Ensuring all surfaces of the area are clean, and providing efficient, fast and great customer service. Ensuring all customers leave happy.
- Maintained cleanliness and organization of workstations to meet health and safety regulations.
- Assisted in training new crew members on procedures and best practices for efficient operations.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Managed inventory levels by tracking supplies and placing orders as needed to avoid shortages.
- Implemented suggestions for menu improvements based on customer feedback to elevate offerings.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Monitored equipment functionality, reporting issues promptly to minimize downtime in service delivery.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Stocked shelves to organize aisles in assigned department.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Deli/Bakery Clerk
QFC
Lynnwood, WA
07.2019 - 05.2021
- Provided excellent customer service in catering to all their needs. Kept food fresh and stocked for the customers. Kept all shelves, islands and refrigerators stocked and up to date. Marked down all products as needed for the customers. Ensured all deli cut meat and cheese were fresh every day. Prepared and put out fresh bread every morning. Prepared and packaged goods such as chicken tenders and cookies. Provided a nice and clean environment for all our guests. Lived up to the standards of the health and safety regulations.
- Prepared and packaged baked goods efficiently, meeting daily inventory demands.
- Monitored stock levels and communicated needs to management, preventing shortages and waste.
- Trained new staff on bakery procedures and customer service best practices, fostering team collaboration.
- Implemented process improvements for inventory management, increasing operational efficiency in the bakery section.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Collaborated with team members to execute promotional events, driving sales in the bakery department.
- Developed strong relationships with regular customers, promoting loyalty and repeat business through personalized service.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Inspected goods to establish accurate pricing and labeling.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
Education
Ph.D. - Psychology
Cochise College
Sierra Vista, AZ06-2029
High School - undefined
Fort Bragg High
Fort Bragg, CA06.2015
Skills
- Food Service
- Customer Service
- Catering Experience
- Retail
- Merchandising displays
- Menu planning
- Slicing precision
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitizing
- Loading and unloading
- Verbal and written communication
- Cleanliness and sanitation
- Food preparations
- Interactive communication skills
- Cash handling
- Equipment safety
- Safe food handling
- Heavy lifting
- Equipment use
- Proper food handling
- Flexible schedule
- Pricing and shelf labeling
- Inventory counts
- Product stocking and rotation
- Cash register operation
- Work area maintenance
- Data entry
- Accurate money handling
- Hospitality service expertise
- Equipment operation
- Cooking
- Product knowledge
- Menu memorization
- Product displays and showcases
- Food safety compliance
- Safe food handling practices
About Me
I am a hardworking, honest and trustworthy worker who enjoys staying busy and helping as much as possible. I have a great work ethic, and I am reliable, and my attendance at work strong.
Timeline
Deli Service Clerk
Safeway
09.2024 - 09.2025
Crew Member
Jersey Mikes
05.2022 - 08.2024
Crew Member & Shift Leader
Jersey Mikes
06.2021 - 03.2022
Deli/Bakery Clerk
QFC
07.2019 - 05.2021
High School - undefined
Fort Bragg High
Ph.D. - Psychology
Cochise College