Kathrina Tana
Las Vegas
Summary
Experienced education and operations professional with expertise in special education instruction, program monitoring and evaluation, customer service leadership, and legal administrative support. Proven ability to manage compliance requirements, analyze performance data, lead teams, improve operational efficiency, and build positive relationships with diverse stakeholders. Recognized for strong organizational skills, attention to detail, and a commitment to delivering high-quality service and measurable results.
Overview
21
21
years of professional experience
Work History
Special Education Teacher
Mater Academy East Middle/High Charter School
Las Vegas, NV
08.2023 - Current
- Developed individualized education plans (IEPs) tailored to student needs and learning goals.
- Collaborated with parents, educators, and specialists to enhance student support services.
- Implemented diverse instructional strategies to engage students with varying abilities.
- Monitored student progress through assessments and adjusted teaching methods accordingly.
Special Education Specialist
Department Of Education
Davao City, Philippines
01.2023 - 06.2023
- Program Implementation & Evaluation: Monitoring special programs and projects to ensure continuous improvement and compliance with quality management systems.
- Technical Assistance: Providing structural and logistical support to schools and learning centers to ensure they meet the specific needs of diverse learners.
- Training and Development: Assessing competency needs and customizing human resource development plans. This can include planning seminars and creating manuals for teachers and staff.
- Resource Mobilization: Strengthening relationships with education partners and community stakeholders to support inclusive education and other specialized programs.
Special Education Teacher
Panabo National High School
Davao, Philippines
05.2013 - 12.2022
- Facilitated inclusive classroom environments promoting peer interaction and social skills development.
- Trained and mentored new staff on special education best practices and compliance regulations.
- Utilized assistive technology tools to support learning for students with disabilities.
- Conducted and participated in professional development workshops to refine teaching techniques and strategies.
Call Center Supervisor
IQOR Philippines
Davao City, Philippines
01.2010 - 04.2013
- Supervised daily operations of call center, ensuring adherence to company policies and procedures.
- Trained and mentored team members on effective communication and customer service techniques.
- Implemented quality assurance processes to enhance call handling efficiency and customer satisfaction.
- Analyzed performance metrics to identify areas for improvement and develop targeted training programs.
Call Center Agent
IQOR Philippines
Davao City, Philippines
05.2007 - 12.2009
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Utilized call management systems to track customer interactions and ensure timely follow-up.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Trained new agents on call handling procedures and customer engagement techniques.
Legal Secretary
Cagas, Bana, and Fernandez Law Office
Davao Del Sur, Philippines
04.2005 - 04.2007
- Managed legal document preparation and filing processes to ensure compliance with court deadlines.
- Coordinated communication between attorneys and clients, enhancing service delivery and client satisfaction.
- Streamlined office procedures for case management, increasing operational efficiency across the team.
- Trained new staff on office protocols and document management systems, promoting knowledge sharing within the team.
- Oversaw scheduling of court appearances and meetings, effectively managing attorney calendars for optimal productivity.
Education
Ph.D. - Educational Management
Davao Del Norte State College
Panabo City, Philippines07-2024
Master of Science - Special Education
University of Southeastern Philippines
Davao City, Philippines04-2020
Master of Science - Education Management
University of Southeastern Philippines
06-2017
Teacher Certificate Curriculum - Education
University of Southeastern Philippines
Davao City, Philippines04-2010
Bachelor of Science - Commerce
University of Southeastern Philippines
Davao City, Philippines03-2005
Skills
- Special Education Instruction and Case Management
- Individualized Education Program (IEP) Development and Implementation
- Student Assessment, Progress Monitoring, and Data Analysis
- Educational Compliance, Monitoring, and Evaluation
- Program Quality Assurance and Continuous Improvement
- Classroom and Behavior Management
- Differentiated Instruction and Inclusive Education Practices
- Stakeholder Collaboration and Family Engagement
- Staff Training, Coaching, and Professional Development
- Time Management and Organizational Effectiveness
Languages
English
Full Professional
Tagalog
Native or Bilingual
Bisaya
Native or Bilingual
Timeline
Special Education Teacher
Mater Academy East Middle/High Charter School
08.2023 - Current
Special Education Specialist
Department Of Education
01.2023 - 06.2023
Special Education Teacher
Panabo National High School
05.2013 - 12.2022
Call Center Supervisor
IQOR Philippines
01.2010 - 04.2013
Call Center Agent
IQOR Philippines
05.2007 - 12.2009
Legal Secretary
Cagas, Bana, and Fernandez Law Office
04.2005 - 04.2007
Ph.D. - Educational Management
Davao Del Norte State College
Master of Science - Special Education
University of Southeastern Philippines
Master of Science - Education Management
University of Southeastern Philippines
Teacher Certificate Curriculum - Education
University of Southeastern Philippines
Bachelor of Science - Commerce
University of Southeastern Philippines