Kathrina Tiangson
Summary
Passionate Administrative Assistant with a talent for transitioning to Human Resources. Proven success in delivering outstanding customer service in dynamic environments. Detail-oriented with strong decision-making abilities. Self-motivated team player poised to excel in HR and contribute to a thriving team. Ready to leverage administrative expertise for HR success.
Overview
15
15
years of professional experience
Work History
Programs Administrative Assistant
Pediatric Therapy Network (Now Momentum PTN)
10.2018 - Current
- Collaborated with multiple departments and programs to ensure seamless operations and resolved any administrative challenges.
- Managed client communication through email correspondence and facilitated funding and intake processes.
- Interacted closely with Regional Centers and maintained accurate patient EMR and updates.
- Utilized Smartsheet and Formstack systems for efficient task management.
- Provided administrative support during special programs and events.
Receptionist
Pediatric Therapy Network (Now Momentum PTN)
10.2013 - 10.2018
- Greeted and assisted clients at the front desk, providing a warm and welcoming environment.
- Managed a high volume of phone calls and handled inquiries with professionalism and efficiency.
- Supported scheduling and intake processes, ensuring accurate data collection.
- Utilized Raintree EMR system to maintain patient records and schedules.
Physical Therapy Aide and Receptionist
Southbay Sports Medicine Physical Therapy
09.2008 - 08.2013
- Assisted patients with exercises, administered ultra sounds, and provided support during therapy sessions.
- Managed administrative tasks, including filing, scanning, and co-pay collection.
- Handled scheduling and phone calls to optimize appointment management.
- Utilized Kareo and WebPT EMR systems for efficient documentation.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
06.2014
Los Angeles Harbor College
09.2012
California State University of Northridge
06.2007
High School Diploma
Nathaniel Narbonne High School
06.2006
Skills
- Strong problem-solving skills, especially in collaborative environments
- Effective communication and ability to handle inquiries with promptness and professionalism
- Team player with track record of working harmoniously with colleagues
- Exceptional customer service and attentive listening skills
Activities
- Roller Derby: Engaged with non-profits through participation in roller derby for 3 years.
- Musical Skills: Proficient in playing piano and ukulele from a young age.
- Houseplants: Avid collector of rare and common houseplants.
- Family Time: Enjoy spending time with family and two dogs.
Timeline
Programs Administrative Assistant
Pediatric Therapy Network (Now Momentum PTN)
10.2018 - Current
Receptionist
Pediatric Therapy Network (Now Momentum PTN)
10.2013 - 10.2018
Physical Therapy Aide and Receptionist
Southbay Sports Medicine Physical Therapy
09.2008 - 08.2013
Bachelor of Science - Healthcare Administration
University of Phoenix
Los Angeles Harbor College
California State University of Northridge
High School Diploma
Nathaniel Narbonne High School
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