Kathrina Tiangson
Summary
Passionate Administrative Assistant with a talent for transitioning to Human Resources. Proven success in delivering outstanding customer service in dynamic environments. Detail-oriented with strong decision-making abilities. Self-motivated team player poised to excel in HR and contribute to a thriving team. Ready to leverage administrative expertise for HR success.
Overview
15
15
years of professional experience
Work History
Programs Administrative Assistant
Pediatric Therapy Network (Now Momentum PTN)
Torrance, CA
10.2018 - Current
- Collaborated with multiple departments and programs to ensure seamless operations and resolved any administrative challenges.
- Managed client communication through email correspondence and facilitated funding and intake processes.
- Interacted closely with Regional Centers and maintained accurate patient EMR and updates.
- Utilized Smartsheet and Formstack systems for efficient task management.
- Provided administrative support during special programs and events.
Receptionist
Pediatric Therapy Network (Now Momentum PTN)
Torrance, CA
10.2013 - 10.2018
- Greeted and assisted clients at the front desk, providing a warm and welcoming environment.
- Managed a high volume of phone calls and handled inquiries with professionalism and efficiency.
- Supported scheduling and intake processes, ensuring accurate data collection.
- Utilized Raintree EMR system to maintain patient records and schedules.
Physical Therapy Aide and Receptionist
Southbay Sports Medicine Physical Therapy
Torrance, CA
09.2008 - 08.2013
- Assisted patients with exercises, administered ultra sounds, and provided support during therapy sessions.
- Managed administrative tasks, including filing, scanning, and co-pay collection.
- Handled scheduling and phone calls to optimize appointment management.
- Utilized Kareo and WebPT EMR systems for efficient documentation.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
06.2014
Los Angeles Harbor College
09.2012
California State University of Northridge
06.2007
High School Diploma
Nathaniel Narbonne High School
06.2006
Skills
- Strong problem-solving skills, especially in collaborative environments
- Effective communication and ability to handle inquiries with promptness and professionalism
- Team player with track record of working harmoniously with colleagues
- Exceptional customer service and attentive listening skills
Activities
- Roller Derby: Engaged with non-profits through participation in roller derby for 3 years.
- Musical Skills: Proficient in playing piano and ukulele from a young age.
- Houseplants: Avid collector of rare and common houseplants.
- Family Time: Enjoy spending time with family and two dogs.
Timeline
Programs Administrative Assistant
Pediatric Therapy Network (Now Momentum PTN)
10.2018 - Current
Receptionist
Pediatric Therapy Network (Now Momentum PTN)
10.2013 - 10.2018
Physical Therapy Aide and Receptionist
Southbay Sports Medicine Physical Therapy
09.2008 - 08.2013
Bachelor of Science - Healthcare Administration
University of Phoenix
Los Angeles Harbor College
California State University of Northridge
High School Diploma
Nathaniel Narbonne High School