Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Communication Skills
Timeline
Generic

Isabel Gomez

Providence Village,TX

Summary

Skilled administrative and HR support professional with a proven track record of effective client service and program coordination. Adept at managing daily operations and fostering a confidential and service- orientated environment. Known for strong communication and relationship-building skills, supporting individual and team success with a solutions- focused approach.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Programs Administrative Assistant

Christian Community Action (CCA)
Lewisville, Texas
11.2025 - 05.2026
  • Provide comprehensive administrative support by managing incoming and outgoing phone calls, and greeting clients and guests at the front desk with professionalism and warmth.
  • Serve as a liaison between the program and internal/external partners, responding to inquiries and sharing program information.
  • Support program operations through research assistance, data entry, and client record management.
  • Schedule client appointments for case managers. Assist with client communication for Life Skills Programs. In English and Spanish.
  • Assist with promotional materials, mailings, and coordination of client events.
  • Maintain organized and confidential client files through scanning, copying, and filing.
  • Strong problem-solving skills, the ability to make decisions under pressure, and conflict resolution.

Office Assistant

Matrix Metals LLC
Lewisville, TX
03.2025 - 10.2025
  • Oversaw daily operations, managed supply inventory, and coordinated cross-functional workflows.
  • Processed and tracked customer orders in Fulcrum and the Production Management System; ensured clear communication and timely shipments.
  • Provided front-line customer service and handled office communications.
  • Supported implementation of new procedures and performed additional administrative tasks as needed.

Benefits Supervisor

Barcel USA LLC
Coppell, TX
07.2022 - 08.2024
  • Effectively and clearly communicated BLU's benefit program to associates, providing support during annual open enrollment.
  • Planned and executed annual health and wellness fair, focusing on reducing costs.
  • Assisted in fleet management, supported new associate on-boarding, processed payroll claims (FMLA, Short term) accurately.
  • Sustained top-tier brokerage service for BLU by actively staying informed about changes in the brokerage market.

Production administrator

Barcel USA LLC
11.2021 - 07.2022
  • Supported production manager by conducting candidate interviews and providing feedback to the People Department during new-hire orientation.
  • Managed and improved supply ordering, locker management, Paycom fingerprint registering, and additional assigned tasks.

QA Lab technician

Barcel USA LLC
09.2020 - 11.2021
  • Assisted in lab testing for finished products and raw materials, ensuring compliance with food safety and quality guidelines. Additionally, oversaw inventory management, procurement, and supplies.
  • Developed expertise in SQF audits and internal auditing while providing food safety training to associates
  • Contributed to a special project focused on continuous improvement and coordinated procurement of prizes for the victorious group.

Machine Operator

Barcel USA LLC
02.2020 - 09.2020
  • Worked as multifunctional member of the production team on the floor, acquired experience on different machines.

Warehouse Administrator

Delcom Group
01.2019 - 02.2020
  • Contributed to the effectiveness of the production manager's role
  • Managed documentation and inventory control for warehouse operations
  • Managed the operations of multiple warehouse departments, ensuring smooth functioning of pick/ship and driver functions.

Project Coordinator

Delcom Group
01.2017 - 02.2019
  • Managed installation projects in collaboration with multiple educational institutions in the metroplex region
  • Focused on delivering well-organized AV systems, I successfully coordinated installations at schools as well as construction sites.

AV Service Coordinator

Delcom Group
01.2016 - 01.2017
  • Focused on providing exceptional customer service in a vibrant and enjoyable setting
  • Managed and coordinated AV/IT support for over 15 schools in the metroplex area, ensuring timely troubleshooting of technical issues faced by teachers and students

Education

High School Diploma -

Lewisville High School
Lewisville, TX
06-2014

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT

Skills

  • Leadership
  • Bilingual (English/Spanish)
  • Benefits Administration
  • Confidentiality
  • Open enrollment
  • Wellness Program Management
  • Client Relations
  • Database Management
  • Candidate Interviewing
  • Easily adaptable
  • Conflict Resolution
  • Event Coordination
  • Training
  • Microsoft Office

Certification

  • Human Resources Generalist Certificate Program In-Person
  • Facilitation Skills Workshop From Educate 360
  • Emotional Intelligence Certificate- Aprende Institute

Leadership Experience

  • Operational Coordination — Demonstrated reliability in supporting front‑office operations, managing inquiries, and maintaining a professional and organized work environment.
  • Records Stewardship — Ensured accuracy and confidentiality in maintaining HR files, documentation, and compliance‑related records.
  • Onboarding Support — Assisted with new‑hire onboarding processes, including I‑9 verification, E‑Verify submission, and preparation of required documentation.
  • Professional Communication — Provided clear, courteous responses to employee and applicant questions, demonstrating strong interpersonal and customer‑service skills.
  • Administrative Initiative — Supported HR operations through inventory management, procurement coordination, and consistent attention to departmental needs.

Communication Skills

To me communicating is essential, mostly because I can do so in English and Spanish. Translating has been something I had a passion about since I was young. I also enjoy public speaking, and motivating as well, given my experience and exposure with 3 different shifts of associates I have further developed my confidence and voice.

Timeline

Programs Administrative Assistant

Christian Community Action (CCA)
11.2025 - 05.2026

Office Assistant

Matrix Metals LLC
03.2025 - 10.2025

Benefits Supervisor

Barcel USA LLC
07.2022 - 08.2024

Production administrator

Barcel USA LLC
11.2021 - 07.2022

QA Lab technician

Barcel USA LLC
09.2020 - 11.2021

Machine Operator

Barcel USA LLC
02.2020 - 09.2020

Warehouse Administrator

Delcom Group
01.2019 - 02.2020

Project Coordinator

Delcom Group
01.2017 - 02.2019

AV Service Coordinator

Delcom Group
01.2016 - 01.2017

High School Diploma -

Lewisville High School

Bachelor of Science - Human Resources Management

Western Governors University
Isabel Gomez