KATHRINE COLBY
Winder,GA
Summary
Dedicated and motivated professional with extensive customer service experience, proven data entry skill and exemplary work ethic seeking challenging and rewarding career opportunities. Deftly handles multiple job functions simultaneously while maintaining a high quality standard.
Overview
18
18
years of professional experience
Work History
Account Specialist
Lifetouch Preschool Portraits
04.2021 - 05.2023
- Organize information by maintaining databases, calendars, and filing systems.
- Collaborated with sales, photography managers and customer service teams to support smooth account management operations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Effectively communicated with partners regarding completion of jobs.
- Managed Account Touch Points using Salesforce and other internal tools including phone and email interaction.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Managed over 275 accounts.
Scheduling Coordinator
Homecraft Gutter Protection
01.2020 - 02.2021
- Managed incoming and outgoing calls while effectively scheduling appointments for customers.
- Managed over 80 calls per day.
- Handled incoming and outgoing calls in timely manner.
- Input customer data properly into company system.
- Identified customer needs, clarifying information, researched every issue, and provided solutions, all while controlling calls and setting appointments.
- Map routes for sales representatives for multiple states.
Homemaker
Caregiver
05.2014 - 01.2020
- Cared for family, provided support and expertise to satisfy needs of large family including care of aging father.
- Advocated for family members in healthcare situations.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Coordinate and schedule appointments of large family.
- Maintained entire family's schedule and organized events
Server/Expediter
Waffle House
09.2005 - 05.2014
- Quarterback service and production, ensuring proper flow of orders throughout restaurant.
- Responsible for ongoing coaching of associates to ensure all guest checks are priced and written correctly.
- Consistently maintain clean working environment, while attending to guests during entire dining experience to ensure repeat business and grow restaurant's local sales footprint.
- Maintain working knowledge of all items on menu, while upholding professional attitude, service excellence and high level of customer satisfaction.
Education
Associate - Science degree
Ultimate Medical Academy - Clearwater
Clearwater, FLDiploma - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLGeneral Education Development Certificate
Gwinnett Technical College
Lawrenceville, GASkills
- Customer Service and Assistance
- Telephone Etiquette
- Attention to Detail
- Time Management Skills
- Written and Oral Communications
- Account Management
- Account Updating
- Account Investigations
- Schedule Coordination
- Data Entry & 10-Key Skills
- Microsoft Office Proficiency
- Google Calendar
- Salesforce
- Salesforce
- Medical Billing & Coding
- Medical Terminology
Timeline
Account Specialist
Lifetouch Preschool Portraits
04.2021 - 05.2023
Scheduling Coordinator
Homecraft Gutter Protection
01.2020 - 02.2021
Homemaker
Caregiver
05.2014 - 01.2020
Server/Expediter
Waffle House
09.2005 - 05.2014
Associate - Science degree
Ultimate Medical Academy - Clearwater
Diploma - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
General Education Development Certificate
Gwinnett Technical College
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