Kathrine Langer
Spring Hill,FL
Summary
Dynamic leader with proven expertise in program management and interpersonal communication, honed across roles from EHR Trainer at Access Healthcare Physicians to Sales Manager at IKEA. Excelled in enhancing customer relations and operational efficiencies, achieving notable employee development and performance improvements. Skilled in creative problem-solving and proficient in Microsoft Programs, ensuring streamlined operations and positive client outcomes.
Overview
30
30
years of professional experience
Work History
EHR Trainer
Access Healthcare Physicians
Spring Hill, FL
08.2023 - Current
- Taught in class and remote courses to front office staff and medical assistants.
- Assisted in file migration for multiple EHR systems.
Administrative Assistant Provider Relations and HR
Access Healthcare Physicians
Spring Hill, FL
10.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for HR manager.
- Continually sought methods for improving daily operations, communications with providers, new hires, recordkeeping, data entry, and ordering of uniforms.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed phone interviews for prospective new hires.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Operations Supervisor
Best Buy
Spring Hill, FL
09.2017 - 08.2022
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Analyzed department metrics and performance and reported findings to management.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Bartender/Waitress
Ruby Tuesday
Westbury, NY
05.2007 - 09.2017
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Manager
IKEA
Hicksville, NY
03.2000 - 03.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Shift Supervisor
CVS Pharmacy
Westbury, NY
08.1998 - 03.2000
- Completed store opening and closing procedures and balanced tills.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Applied security, safety, and loss prevention strategies during shifts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed cash and credit card transactions accurately using POS software.
Bookkeeper and Front End Supervisor
A & P
Massapequa, NY
07.1994 - 03.1998
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained cash database systems to track and analyze sales data.
- Evaluated customer needs and feedback to drive service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed payroll for employees and maintained detailed records of procedures.
Education
Certified Medical Assistant - Medical Assisting
BOCES Old Westbury
Westbury, NY2011
Education
SUNY Old Westbuty
Old Westbury, NY2002
Associate - General Studies
Nassau Community College
Garden City, NY1999
High School Honors Diploma -
Saint Dominic High School
Oyster Bay, NY05.1997
Skills
- Program Management
- First Aid
- Group and individual instruction
- Creative Problem-Solving
- New Hire Training
- Proficient in Microsoft Programs, Warehouse ordering systems and inventory
- Interpersonal Communication
- Remote Learning
- Training material updates
- Risk Management
- Staff Supervision
- Safety oversight
- Customer Relations
- Operations Management
- Logistics Coordination
- Budget Administration
- Quality Assurance
- Compliance Management
- Financial Administration
- Performance monitoring
- Logistics Management
- Delegation
- Scheduling Coordination
- Customer relationship development
- Human Resources
- Team Training
- Employee Development
- Inventory Coordination
Timeline
EHR Trainer
Access Healthcare Physicians
08.2023 - Current
Administrative Assistant Provider Relations and HR
Access Healthcare Physicians
10.2022 - 08.2023
Operations Supervisor
Best Buy
09.2017 - 08.2022
Bartender/Waitress
Ruby Tuesday
05.2007 - 09.2017
Sales Manager
IKEA
03.2000 - 03.2008
Shift Supervisor
CVS Pharmacy
08.1998 - 03.2000
Bookkeeper and Front End Supervisor
A & P
07.1994 - 03.1998
Certified Medical Assistant - Medical Assisting
BOCES Old Westbury
Education
SUNY Old Westbuty
Associate - General Studies
Nassau Community College
High School Honors Diploma -
Saint Dominic High School