Kathrine Songer
EUREKA,MT
Summary
I am a hardworking, reliable and upbeat employee who thrives at promoting customer loyalty as well as providing satisfactory purchasing and advisory techniques. After becoming an "empty- nester" I am looking to begin a new career rather than applying for a "job". With an extensive twenty plus years of customer service experience I harbor diligent attention to individual customer needs, as well as knowledge about product merchandising, payment processing and team building skills. I am a dedicated and dependable relationship-builder with excellent organizational and communication strengths and a superior work ethic.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Associate
Montana Gift and Home
06.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Bartender
Stillwater Bar & Grill
01.2025 - 06.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Head Baker
Breaking Bread Cafe
04.2024 - 11.2024
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Coordinated staff schedules efficiently while minimizing overtime expenses and maintaining optimal staffing levels during peak business hours.
- Oversaw budgets and cost controls to maintain efficient operations.
- Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
- Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
- Adapted production schedules based on seasonal demands, ensuring adequate stock levels for popular items during key periods throughout the year.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Managed training, disciplining and motivating employees.
Baker/Service Deli Clerk
Watsons
2023 - 2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Operated cash registers and processed payments accurately.
Waitress
Fire And Slice
10.2022 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Bakery Owner
Second Chance Bakery
08.2020 - 10.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Wait Staff Member
Frontier Bar and Grill
05.2019 - 08.2020
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Required
Camp Hill High School
Camp Hill, PA06-2005
Skills
- Service excellence
- Effective problem analysis
- Teamwork and collaboration
- Organizational time strategies
- Cash transaction processing
- Daily store readiness and security
- Adaptable to changing work hours
- Building strong professional connections
- Courteous phone handling
- POS system operations
- Conflict resolution
- Customer needs assessment
- Product merchandising
- Proficient in suggestive selling
- Socially engaging
- Clear and concise communication
Timeline
Retail Sales Associate
Montana Gift and Home
06.2025 - Current
Bartender
Stillwater Bar & Grill
01.2025 - 06.2025
Head Baker
Breaking Bread Cafe
04.2024 - 11.2024
Waitress
Fire And Slice
10.2022 - 08.2023
Bakery Owner
Second Chance Bakery
08.2020 - 10.2022
Wait Staff Member
Frontier Bar and Grill
05.2019 - 08.2020
Baker/Service Deli Clerk
Watsons
2023 - 2023
Required
Camp Hill High School
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