Kathrine Williams
Citrus Heights,CA
Summary
Dynamic leader with a proven track record at Superb Care Services LLC, enhancing business growth and customer satisfaction through strategic policy implementation and effective team leadership. Skilled in staffing and marketing strategies, I excel in recruiting, training, and developing teams for operational excellence, achieving a significant increase in brand awareness and stakeholder relationships.
Overview
6
6
years of professional experience
Work History
Co/Owner/Elderly Caregiver
Superb Care Services LLC
Citrus Heights
07.2021 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality services.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
- Established a comprehensive employee training program to ensure consistent service standards.
Office Manager
Exigency Healthcare Service LLC
San Jose, CA
07.2019 - 07.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all staff.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
Staffing Coordinator
Friendly Care
San Jose, CA
01.2019 - 07.2019
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Assisted with personnel records management to support recordkeeping accuracy.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
Education
High School Diploma -
Indang National High School
Philippines04.2008
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Recruiting and training
- Business Growth
- Staffing
- Marketing expertise
- Customer Service
- Teamwork and Collaboration
- Desktops, Laptops, and Mobile Devices
- Team Leadership
- Hiring and Onboarding
- Staff training/development
- Scheduling
- Payroll Administration and Timekeeping
- Marketing Strategies
- Staff hiring
- Needs Assessment
- Staff Scheduling
Timeline
Co/Owner/Elderly Caregiver
Superb Care Services LLC
07.2021 - Current
Office Manager
Exigency Healthcare Service LLC
07.2019 - 07.2020
Staffing Coordinator
Friendly Care
01.2019 - 07.2019
High School Diploma -
Indang National High School