Kathryn Achilles
Tacoma
Summary
Dedicated customer service professional with a proven track record in enhancing satisfaction and resolving inquiries effectively. Known for strong communication skills and attention to detail, fostering trust and loyalty among clients.
Overview
14
14
years of professional experience
Work History
Customer Service Concierge
Titus Will Toyota
Tacoma, WA
08.2019 - 05.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated appointments and schedules for customers, enhancing overall satisfaction and experience.
- Utilized CRM software to track customer interactions and streamline communication processes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes while maintaining a professional demeanor, ensuring positive interactions with customers.
- Cultivated strong customer relationships with personalized attention and proactive follow-ups on inquiries.
Sales Associate
Heartland Toyota
Bremerton, WA
06.2015 - 04.2017
- Assisted customers in selecting vehicles, providing product knowledge and personalized service.
- Developed relationships with clients to foster repeat business and referrals.
- Enhanced customer satisfaction by resolving inquiries and addressing concerns promptly.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Assistant Store Manager
Big 5 Sporting Goods
Poulsbo, WA
09.2012 - 05.2015
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, enhancing team productivity and service quality.
- Developed promotional strategies to increase sales and improve customer engagement.
- Monitored financial transactions for accuracy, maintaining compliance with company policies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Certificate of Completion - Medical Assistant
ETON Technical Institute
Port Orchard, WA05-2001
High School Diploma -
South Kitsap High Schoole
Port Orchard, WA06-2000
Skills
- Scheduling appointments
- Complaint handling
- Empathy display
- Customer service
- Problem-solving
- Verbal and written communication
- Client confidentiality
- Emotional intelligence
- Trust building
- Attention to detail
Timeline
Customer Service Concierge
Titus Will Toyota
08.2019 - 05.2026
Sales Associate
Heartland Toyota
06.2015 - 04.2017
Assistant Store Manager
Big 5 Sporting Goods
09.2012 - 05.2015
Certificate of Completion - Medical Assistant
ETON Technical Institute
High School Diploma -
South Kitsap High Schoole