Novon Walters
Bunn,NC
Summary
Dynamic customer service professional with a proven track record at Millennia, excelling in complaint handling and problem-solving. Recognized for enhancing customer satisfaction through empathetic communication and effective training programs. Adept at collaborating with teams to drive performance and achieve operational goals, ensuring a positive experience for clients.
Overview
23
23
years of professional experience
Work History
Customer Service Concierge
Millennia
10.2024 - 03.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded performance metrics consistently by focusing on swift resolution of customer issues and building rapport through attentive service.
- Implemented effective training programs for new team members, leading to increased productivity and performance.
- Provided timely feedback to management regarding customer needs and preferences, informing business strategy decisions.
Substitute Teacher
Kelly Educational Staffing
12.2023 - 03.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Call Center Representative
Spectrum
10.2022 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sortation Associate
Amazon
08.2019 - 10.2020
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
Customer Service Representative
Conduent
04.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Live-In Caregiver
Handy Hands
10.2006 - 03.2011
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
Certified Nursing Assistant
Personal Health Care
06.2003 - 10.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Document Specialist
Manpower
07.2002 - 05.2003
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
Education
Bunn High School
Bunn, NCSkills
- Scheduling appointments
- Complaint handling
- Language fluency
- Empathy display
- Customer service
- Problem-solving
- Teamwork and collaboration
Timeline
Customer Service Concierge
Millennia
10.2024 - 03.2025
Substitute Teacher
Kelly Educational Staffing
12.2023 - 03.2025
Call Center Representative
Spectrum
10.2022 - 11.2023
Sortation Associate
Amazon
08.2019 - 10.2020
Customer Service Representative
Conduent
04.2015 - 05.2017
Live-In Caregiver
Handy Hands
10.2006 - 03.2011
Certified Nursing Assistant
Personal Health Care
06.2003 - 10.2006
Document Specialist
Manpower
07.2002 - 05.2003
Bunn High School
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