Dedicated business professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business result.
Overview
3
3
years of professional experience
Work History
Retirement Plan Payment Specialist
Blue Ridge Associates
02.2025 - 05.2025
Processed distribution requests in a timely manner.
Maintained professional communication with clients.
Verified participant account and vesting percentages through collection and analyzation of employee census and account balance statements.
Airport Coordination Center (Operations) Agent
Sun Country Airlines
05.2024 - 02.2025
Coordinate gate changes, delays, cancellations, and trouble shoot issues across several departments including ramp agents, ticket agents, flight crew, and maintenance personnel.
Create cargo loads, monitor weight and balance of aircraft, forward cargo loads to outstations, verify passengers through Secure Flight, if necessary, among many other responsibilities.
Checker/Stocker
Hy-Vee
12.2021 - 05.2024
Maintained inventory as well as aided in building displays that we would later distribute various products to.
Completed cycle counts of product and monitored sales and expiration dates.
Met customer needs by streamlining service in check out lanes and answering questions promptly and politely.
Cessna 172 Maintenance Intern
University of Dubuque Aviation Dept.
01.2024 - 04.2024
Completed 50- and 100-hour inspections per Federal Aviation Regulations.
Assisted with general maintenance needs throughout the day, kept accurate logs for each aircraft, took inventory of aircraft parts, and restocked hangars with supplies.
Education
B.S - Aviation Management
University of Dubuque
04.2024
Skills
Proficient in Microsoft Office
Knowledgeable of critical Excel spreadsheet tools and functions
Strategic planning and time management
Innovative problem-solving
Data analysis
Thorough research and project resolution processes
Clear collaboration with internal and external teams
Self-starter
Emotional intelligence
Organized and attentive to detail
Projects And Leadership
Sun Country Outstation Contact Update, I took on a solo project to update all contacts for outstations in the Sun Country network after finding several were outdated. Within two weeks, I called a little under 100 airports, recorded new phone numbers into an excel sheet and distributed the updated information to my team.
University of Dubuque Practice Area/Airspace Safety Initiative, In April 2024, I led a team of classmates to research safety issues within the UD practice area in attempt to alleviate future concerns as the flight program grows. My team consulted with professors, UD administrators, and other industry professionals at the Dubuque Regional Airport to gather information and brainstorm solutions to the issues we had found. We laid the foundation for new safety procedures and research at UD. I am willing to discuss more!
Certified Clinical Medical Assistant at Blue Ridge Cardiovascular AssociatesCertified Clinical Medical Assistant at Blue Ridge Cardiovascular Associates