Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Ambrose

Grants Pass,OR

Summary

Demonstrates strong customer service skills throughout many years of patient and customer oriented jobs. Quick learner prepared to contribute to a team work based environment. Knowledgeable about medical record systems, basic medical insurance knowledge and HIPPA compliance. Known for creativity, pleasant customer service experiences and attention to detail in the workplace.

Overview

9
9
years of professional experience

Work History

Certified Pharmacy Technician

Savon Pharmacy
06.2023 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.

Certified Pharmacy Technician

Asante Three Rivers Hospital
07.2020 - 02.2022
  • Answered incoming phone calls and addressed questions from nurses and healthcare providers.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted in preparation, distribution and storage of pharmaceuticals.

Server

Wild River Brewing
09.2017 - 08.2020
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server/Restaurant Hostess

Roccos Pizzeria
08.2015 - 09.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Clayton Valley Charter High School
Concord, CA
06.2016

Skills

  • Problem-solving skills
  • Patient confidentiality
  • Aseptic Techniques
  • HIPAA
  • Updating medication histories
  • Team Collaboration
  • Patient Counseling
  • Workflow Optimization
  • Insurance Verification
  • Insurance Billing

Timeline

Certified Pharmacy Technician

Savon Pharmacy
06.2023 - Current

Certified Pharmacy Technician

Asante Three Rivers Hospital
07.2020 - 02.2022

Server

Wild River Brewing
09.2017 - 08.2020

Server/Restaurant Hostess

Roccos Pizzeria
08.2015 - 09.2017

High School Diploma -

Clayton Valley Charter High School

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Kathryn Ambrose