Rick Rickard
Summary
Expert in developing tailored advertising solutions that align with client objectives, leading to significant enterprise-level deals. Proven track record in leveraging CRM analytics to identify growth opportunities, enhance pipeline management, and secure client retention. Skilled in mentoring teams to elevate performance and drive process improvements across business units.
Overview
28
28
years of professional experience
Work History
Elite Account Director 4
Yelp
07.2015 - 10.2025
- Cultivated and strengthened relationships with key decision-makers to align Yelp's advertising solutions with strategic client objectives.
- Oversaw complete sales cycle encompassing prospecting, needs analysis, presenting tailored advertising solutions, and closing enterprise-level deals.
- Collaborated with account management teams post-sale to secure customer satisfaction retention and revenue expansion.
- Utilized CRM data and analytics to pinpoint expansion opportunities and enhance pipeline management.
Senior Enrollment Advisor
University of Phoenix
09.2008 - 03.2015
- Advised prospective and current students on selecting academic programs aligned with personal and career objectives.
- Facilitated academic planning while collaborating with financial aid and admissions departments to ensure compliance and eligibility.
- Guided and instructed team members on enhancing enrollment processes, resulting in elevated student satisfaction and retention.
Senior Loan Officer
Alliance Home Mortgage
01.2005 - 01.2012
- Originated purchase loans and home equity lines of credit, generating over $10.5 million in annual loan volume.
- Managed end-to-end residential mortgage loan processes, ensuring compliance with federal and institutional guidelines to mitigate risk.
- Developed client relationships through financial consultations, driving referral business and fostering repeat clientele.
- Coordinated with underwriting teams to enhance documentation quality and streamline approval workflows, reducing processing time.
Senior Department Manager
Wireless Retail
01.1998 - 01.2006
- Supervised sales operations, achieving annual revenue exceeding $10 million and expanding national presence.
- Oversaw operations of four departments, managing approximately 100 employees to ensure efficiency.
- Collaborated with senior leadership to formulate business strategies and growth initiatives.
- Recruited, trained, and developed staff to foster a culture of accountability and continuous improvement.
- Designed and implemented new POS systems, enhancing accuracy and operational efficiency.
Senior Admissions Professional
UEI Collage
10.2025 - Current
- Document, maintain and track prospective student applications.
- Guide prospective students through the admissions process and requirements.
- Conduct thorough reviews of prospective student applications to evaluate eligibility and fit.
- Collaborate with financial aid officers to provide comprehensive information on tuition, scholarships, and financial aid options.
Education
Master - Education, Higher Education Leadership
Northern Arizona University
Flagstaff, AZBachelor - Science, Criminal Justice / Law Enforcement Administration
Northern Arizona University
Flagstaff, AZSkills
- Client Relationship Development
- Business growth
- Enterprise Account Management
- Sales Leadership & Strategy
- Strategic forecasting
- Contract negotiation
- Process Improvement & Efficiency
- CRM / Salesforce Expertise
- Cross-Functional Collaboration
- Team Training & Mentorship
Accomplishments
- Recognized for exceeding sales quotas, maintaining high client satisfaction, and contributing to the growth of Yelp’s Enterprise Business segment.
- Recognized as a top-performing advisor through consistent achievement of enrollment and student support objectives with University of Phoenix.
Timeline
Senior Admissions Professional
UEI Collage
10.2025 - Current
Elite Account Director 4
Yelp
07.2015 - 10.2025
Senior Enrollment Advisor
University of Phoenix
09.2008 - 03.2015
Senior Loan Officer
Alliance Home Mortgage
01.2005 - 01.2012
Senior Department Manager
Wireless Retail
01.1998 - 01.2006
Master - Education, Higher Education Leadership
Northern Arizona University
Bachelor - Science, Criminal Justice / Law Enforcement Administration
Northern Arizona University