Kathryn Barrow
Customer Service Representative
Birmingham,AL
Summary
Gifted in working with stressed, confused and upset individuals in need of more information and supportive guidance to navigate their account. Effective at operating within high volumes of customers chatting in and responding to them in a timely and calm manner.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative Agent
FanDuel
Birmingham, AL
08.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Outbound Call Center Agent
Dynata
Birmingham, AL
04.2022 - 08.2022
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
Substitute Teacher, K-5
Bibb County Board Of Education
West Blocton, AL
03.2020 - 11.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Bachelor of Science - Food And Nutrition
The University of Alabama
Tuscaloosa, AL 08.2016 - 12.2019
Skills
Quality Assurance
Accomplishments
- Achieved recognition for weekly top performer by having a perfect QA and CSAT score at FanDuel.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Customer Service Representative Agent
FanDuel
08.2022 - Current
Outbound Call Center Agent
Dynata
04.2022 - 08.2022
Substitute Teacher, K-5
Bibb County Board Of Education
03.2020 - 11.2021
Bachelor of Science - Food And Nutrition
The University of Alabama
08.2016 - 12.2019
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