To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Eligibilty Assistant
Department Of Human Services - State Of Tennessee
2022.01 - Current
Greeted guests in with friendliness and professionalism.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Managed time efficiently in order to complete all tasks within deadlines
Demonstrated respect, friendliness and willingness to help wherever needed
Organized and detail-oriented with strong work ethic
Self-motivated, with strong sense of personal responsibility.
Worked well in team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in team environment
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Loan Department Support Specialist
Commercial Bank
2013.02 - 2022.12
Uploaded loan documents to computer
Scanned loan documents
Assisted customers with questions about loans and credit cards
Filed documents
Prepared cashier checks
Quoted loan payoff's
Teller
Commercial Bank
2007.04 - 2022.12
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Processed customer transactions promptly, minimizing wait times
Disbursed cash and checks accurately while maintaining security of cash drawers
Maintained friendly and professional customer interactions
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
Monitored and reported suspicious activity in line with bank security policies
Maintained accurate records of customer transactions in line with bank procedures
Executed wire transfers, stop payments and account transfers
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
Received loan and utility payments, sending funds to correct destinations
Arranged monies received in cash boxes and coin dispensers according to denomination
Education
Some College (No Degree) - Early Child Education
Southeast Community College
Middlesboro, KY
GED -
Commonwealth of Virginia
Ben Hur Va
11.1991
Skills
Microsoft PowerPoint
Accent, Faras
File Documents
Google Sheets
Time Management
Edge
Chrome
Outlook express
Synergy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Eligibilty Assistant
Department Of Human Services - State Of Tennessee
2022.01 - Current
Loan Department Support Specialist
Commercial Bank
2013.02 - 2022.12
Teller
Commercial Bank
2007.04 - 2022.12
Some College (No Degree) - Early Child Education
Southeast Community College
GED -
Commonwealth of Virginia
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