Kathryn Berry
Tazewell,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Eligibilty Assistant
Department Of Human Services - State Of Tennessee
01.2022 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Loan Department Support Specialist
Commercial Bank
02.2013 - 12.2022
- Uploaded loan documents to computer
- Scanned loan documents
- Assisted customers with questions about loans and credit cards
- Filed documents
- Prepared cashier checks
- Quoted loan payoff's
Teller
Commercial Bank
04.2007 - 12.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Maintained friendly and professional customer interactions
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Monitored and reported suspicious activity in line with bank security policies
- Maintained accurate records of customer transactions in line with bank procedures
- Executed wire transfers, stop payments and account transfers
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
- Received loan and utility payments, sending funds to correct destinations
- Arranged monies received in cash boxes and coin dispensers according to denomination
Education
Some College (No Degree) - Early Child Education
Southeast Community College
Middlesboro, KYGED -
Commonwealth of Virginia
Ben Hur Va11.1991
Skills
- Microsoft PowerPoint
- Accent, Faras
- File Documents
- Google Sheets
- Time Management
- Edge
- Chrome
- Outlook express
- Synergy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Eligibilty Assistant
Department Of Human Services - State Of Tennessee
01.2022 - Current
Loan Department Support Specialist
Commercial Bank
02.2013 - 12.2022
Teller
Commercial Bank
04.2007 - 12.2022
Some College (No Degree) - Early Child Education
Southeast Community College
GED -
Commonwealth of Virginia
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