Kathryn Billington
Appleton,WI
Summary
Dedicated sales professional with over 15 years of expertise in customer service, sales, and administration. Demonstrated success in enhancing client retention, achieving a 95% increase in repeat business through strong relationship management. Proficient in data entry, scheduling, and CRM software, combining strategic sales planning with effective communication to drive results. Excel in negotiation and problem-solving, aligning client needs with business objectives for optimal outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
Block Iron and Supply
Oshkosh, US
05.2016 - Current
- Optimized workflows for purchase order management, quoting, and delivery timing.
- Cultivated strong customer relationships.
- Reviewed technical plans and specifications to verify accuracy.
- Managed data input for the coordination of shipping and delivery functions.
- Delivered outstanding customer support to maximize client satisfaction.
- Cultivated enduring connections with major clients, leading to a substantial rise in recurring transactions.
- Presented and demonstrated products to potential clients, detailing features and benefits.
- Fostered solid connections with suppliers and key clients to enhance business growth.
- Maintained regular follow-up calls to achieve optimal customer satisfaction levels.
- Addressed customer concerns related to sales and service.
- Enhanced knowledge with ongoing education.
- Fostered teamwork, resulting in a more productive environment.
RECEPTIONIST
Associated Appraisal
Appleton, US
12.2015 - 05.2016
- Answered multi-line phone system in an efficient and professional manner
- Regulated client database in Market Drive acting as an information source to appraisers, realtors and municipalities
- Scheduled and maintained Field Staff calendars
- Courteously provided information and client assistance
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
CUSTOMER SERVICE ASSOCIATE
Oshkosh Coil Spring
Oshkosh, US
01.2015 - 09.2015
- As a Customer Service Associate processed purchase orders, quoting, scheduled production and maintained customer relations
- Proofread documents, technical specifications, and reports
- Answered phone, maintained a client database in CRM acting as an information source to customers
- Performed data entry for shipping orders and invoicing
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
OFFICE ASSISTANT
M.A. Lemke Construction
Appleton, US
08.2000 - 01.2015
- As Office Assistant reconciled purchase orders and invoices, typed all invoices and contracts, managed projects, calendars, and scheduled meetings
- Acted as an information source to clients, sub-contractors, realtors, and outside salesmen regarding the status of ongoing projects
- Proofread documents, technical specifications, and financial reports
- Maintained electronic and physical filing systems to ensure easy retrieval of documents
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
OFFICE ASSISTANT
Wisconsin Building Supply
Appleton, US
08.1998 - 08.2000
- Answered and directed query calls for 17 incoming lines in an efficient and friendly manner
- Ordered, stacked and distributed office supplies
- Responsible for mail, filing of invoices, copying and faxes
- Courteously provided information and customer assistance
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
Education
High school diploma -
Weyauwega High School
Weyauwega, WI01.1989
Skills
- Strong English Skills
- Effective Organizational Skills
- Service Excellence
- Interpersonal Communication Skills
- Microsoft Office
- Leniux
- Comsense
- Microsoft Office
- Outlook
- Inside Sales Professional
- Client Relationship Management
- Purchase Order Coordination
- Effective Supplier Collaboration
- Logistics Management
- Concise Conveyance
- Deadline-Oriented Planning
- Account Relationship Management
- Assessment of Technical Documentation
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Account Manager, Inside Sales
Block Iron and Supply
05.2016 - Current
RECEPTIONIST
Associated Appraisal
12.2015 - 05.2016
CUSTOMER SERVICE ASSOCIATE
Oshkosh Coil Spring
01.2015 - 09.2015
OFFICE ASSISTANT
M.A. Lemke Construction
08.2000 - 01.2015
OFFICE ASSISTANT
Wisconsin Building Supply
08.1998 - 08.2000
High school diploma -
Weyauwega High School
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