Kathryn Brenning
Sparta,IL
Summary
I succeeded in graduating college with a 4.0 GPA in Business Management. I also received the Outstanding Business Management Student award from Southwestern Illinois College which was quite an achievement. The gaps in my resume reflect the time I took to focus on raising my family. I have worked several jobs in the past which includes retail, customer service, and the fast food business. Within retail and customer service, I have worked as a manager before. I am very organized and pay attention to detail. I pride myself in always doing the best work I can possibly do.
Overview
27
27
years of professional experience
Work History
Custodian
Westminster Presbyterian Church
03.2006 - 04.2024
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
Cashier
Casey General Store
01.2005 - 01.2006
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Management
Super Wash
05.1997 - 02.1998
- Enhanced team productivity by implementing project management best practices for efficient workflow management.
- Optimized time management for the manager with effective calendar management and meeting coordination.
- Executed cash management duties such as monitoring cash balances within funds under management regularly.
- Supported store management with inventory management tasks, ensuring adequate stock levels.
- Provided status reports to management.
Education
Associate of Science - Business Management
Southwestern Illinois College
Belleville, IL05.2006
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
Timeline
Custodian
Westminster Presbyterian Church
03.2006 - 04.2024
Cashier
Casey General Store
01.2005 - 01.2006
Management
Super Wash
05.1997 - 02.1998
Associate of Science - Business Management
Southwestern Illinois College
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