Kathryn Carroll
Orland Park,IL
Summary
Experienced professional offers over nine years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.
Overview
32
32
years of professional experience
Work History
Travel Consultant/Franchise Owner
Cruise Planners Kathryn Carroll
Orland Park, IL
11.2013 - Current
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Researched hotels and airfare options to best meet client needs and expectations.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Explained benefits of purchasing travel insurance with clients.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Sales Associate
Sur La Table
Oak Brook, IL
11.2017 - 08.2019
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
Flight Attendant
American Airlines
Chicago, IL
10.1992 - 10.2001
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
Education
Bachelor of Arts - Corporate And Organizational Communications
Western Kentucky University
Bowling Green, KY05.1991
Skills
- Emergency Situations Management
- Company Culture and Values
- Public Interaction
- Problem Solving
- Team Collaboration
Timeline
Sales Associate
Sur La Table
11.2017 - 08.2019
Travel Consultant/Franchise Owner
Cruise Planners Kathryn Carroll
11.2013 - Current
Flight Attendant
American Airlines
10.1992 - 10.2001
Bachelor of Arts - Corporate And Organizational Communications
Western Kentucky University