Kathryn Clark
San Diego,CA
Summary
Hardworking and efficient food service professional, with an emphasis on opening and managing new restaurants. Understanding the value of enthusiasm and communication within a restaurant, with a passion for all the pressure and excitement that is the service industry.
Overview
12
12
years of professional experience
Work History
Server
Encontro North Park
San Diego, CA
10.2022 - Current
- Provide an elevated level of service in regards to verbal and physical dining etiquette.
- Remain constantly educated and up to date on menu items as they change, regarding allergies and ingredients, as well as descriptions of the unique southeast Asian cuisine.
- Work and communicate efficiently within a team, in a fast-paced but professional manner.
Server
Madam Bonnie’s
San Diego, CA
01.2024 - 07.2024
- Exhibit incredibly thorough knowledge of all menu items, including, but not limited to, wine pairing recommendations, dietary/allergy restrictions, flavor profiles, etc.
- Serve every guest in a professional, friendly manner that consistently follows the Forbes Steps of Service.
- Maintain a professional appearance that adheres to the strict guidelines of a fine dining atmosphere.
- Communicate professionally and efficiently with all coworkers to ensure guest experience is always top priority in a fast-paced environment.
Server
Village Pizzeria Bayside
Coronado, CA
01.2019 - 07.2019
- Provide guests with prompt and courteous service in incredibly busy, fast-paced restaurant very popular with tourists and families.
- Remain consistently attentive and communicative about menu item availability, seating rotations, and status of expo window in a very high-volume setting.
- Maintain efficient communication with managers and coworkers in regards to scheduling, sidework, guest needs, ordering needs, etc.
Server
Sandbox Pizza & Pints
San Diego, CA
06.2018 - 02.2019
- Serve guests in a fun, upbeat atmosphere in lively beach area popular with college students as well as families.
- Promote daily and weekly specials, while maintaining a thorough knowledge of full food menu as well as beer and cocktail menus.
- Interact with guests in a jovial, cheery way that encourages a good time while also monitoring order efficiency and safe alcohol practices.
Server
Mr. Lucky's - Hard Rock Hotel and Casino
Las Vegas, NV
10.2017 - 04.2018
- Maintain thorough knowledge of all menus and specials, including but not limited to ingredients, allergies, etc.
- Abide by strict casino rules and policies at all times, while insuring guest satisfaction as a crucial priority to success.
- Serving guests in the energetic and jovial way that continues to make the Hard Rock Hotel and Casino, as well as Las Vegas, such a popular vacation destination.
General Manager
Crafted
Greensboro & Winston-Salem, NC
10.2012 - 06.2017
- Conduct interviews, head of hiring all front of house and back of house staff, as well as oversee training of all employees.
- In charge of schedules, payroll, and generally overseeing day-to-day service. Effectively organize and lead all staff meetings.
- Conduct bi-annual employee reviews, as well as implementing and documenting disciplinary action/employee termination.
- Oversee all inventory and ordering, minimizing waste while maintaining and updating restaurant pars.
- Help to coordinate and staff all private catering events, on and off site.
Skills
- ServSafe certified
- Familiar with multiple POS systems including Toast, Aloha, etc
- Knowledgeable and experienced in craft beer, as well as fine-dining wine service etiquette
- Highly effective leadership skills, with a focus on customer satisfaction and maintaining a positive team environment
- Extensive catering experience
References
References available upon request.
Timeline
Server
Madam Bonnie’s
01.2024 - 07.2024
Server
Encontro North Park
10.2022 - Current
Server
Village Pizzeria Bayside
01.2019 - 07.2019
Server
Sandbox Pizza & Pints
06.2018 - 02.2019
Server
Mr. Lucky's - Hard Rock Hotel and Casino
10.2017 - 04.2018
General Manager
Crafted
10.2012 - 06.2017