Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Coker

Montgomery

Summary

Dynamic Billing Specialist with proven expertise in resolving discrepancies and enhancing billing accuracy at East Montgomery Family Practice. Skilled in claims processing and customer service, I effectively collaborated with teams to recover overdue payments, ensuring optimal cash flow. Committed to maintaining HIPAA compliance while delivering exceptional support to patients and staff.

Overview

30
30
years of professional experience

Work History

Billing Specialist

East Montgomery Family Practice
02.2018 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.

Medical Office Manager

Dr. Peter Lambert
03.2004 - 12.2017
  • Received and addressed all customers/patients
  • Handled all scheduling and referrals
  • Performed all insurance billing and coding; filed all insurance claims for incoming customers
  • Data entry, entered insurance payments into computer system accurately in each personal account
  • Prescription refills
  • Filed and maintained medical records
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.

Customer Service Representative

NLS Animal Health
01.1996 - 12.2000
  • Conferred with customers by telephone or in person to provide information about products or services
  • Received and entered customer orders
  • Resolved any customer complaints or problems
  • Discussed customer accounts with customers

Education

Bachelor of Science - Nursing

Troy University of Montgomery
Montgomery, AL

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Claims processing
  • Data entry proficiency
  • Decision-making
  • HIPAA compliance
  • Payment posting

Timeline

Billing Specialist

East Montgomery Family Practice
02.2018 - Current

Medical Office Manager

Dr. Peter Lambert
03.2004 - 12.2017

Customer Service Representative

NLS Animal Health
01.1996 - 12.2000

Bachelor of Science - Nursing

Troy University of Montgomery

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